Chipotle Mexican Grill

3.1
1213 reviews
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About

Mexican Restaurant
Chipotle Can Company is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2400 Boston St, Baltimore, MD
21224, United States

Hours

Reviews

3.1
1,213 reviews
5 stars
412
4 stars
195
3 stars
112
2 stars
79
1 star
415

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported poor food quality, including undercooked rice, bland flavors, and missing ingredients.

Service Issues

Numerous reviews highlighted rude and inattentive staff, long wait times, and frequent mistakes with orders.

Ingredient Availability

Many customers noted that the location often runs out of key ingredients, leading to disappointment and frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a messy prep area.

Management Concerns

Customers expressed a need for better management and staffing, citing disorganization and lack of training among employees.
  • BM
    Burton McFarland
    2 days ago
    1.0
    Worst run Chipolte in the US. This place has the absolute worst service. I love me some Chipolte and wish I could actually eat here, but the people get orders wrong, ignore you completely or simply make the experience painful. This place is Pop Copy sketch from Chapelle. Stay Away.
  • DZ
    David Zandona
    Nov 3, 2025
    1.0
    Every 6 months I give this Chipotle another shot and every 6 months I’m reminded that it’s owned / managed by leadership who seem to not care about doing this jobs. This is always under staffed, out of food, and it takes 30 plus minutes to order pickup on a basic order
  • MS
    Maree Sanchez
    Oct 29, 2025
    1.0
    Don’t go after 8pm. They stop making food after a certain time so things as simple as rice and chicken will be out. I always forget and am reminded every time I go.
  • SR
    Sean Ragz
    Oct 15, 2025
    1.0
    Don't waste your time, you will be better off, walking over to the market and buying a microwavable meal! The food quality at this location is horrible, the rice is undercooked, the chicken appears to be old, oh, and let's not even get into how they NEVER HAVE FAJITAS available and will look you dead in your face and say they ran out, knowing darn well they are too lazy to make them. Management is literally allowing them to run this location into the ground.
  • JD
    Jake Drohat
    Oct 12, 2025
    1.0
    This chipotle consistently disappoints with food and service. The quality of the food is hit or miss, and they are out of menu items constantly. There always seem to be more than 3 people behind the counter but none of them are going to help you until you’ve stood there for a few minutes waiting. Seems like they need a complete overhaul of staff and management. Here’s the bowl i got today lol. It was supposed to have steak beans, etc. it had two large clumps of unshredded cheeze, half a portion of steak, and no beans.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at the Can Company location?

Chipotle Mexican Grill offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill at 2400 Boston St, Baltimore?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM at this location.