Brand Certified
Chipotle Mexican Grill
3.3(1012 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3201 Saint Paul St, Baltimore, MD
21218, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(410) 662-1701
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/md/baltimore/3201-saint-paul-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=835
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Charles Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
1,012 reviews
5 stars
357
4 stars
213
3 stars
99
2 stars
72
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional staff, with negative attitudes impacting their experience.
Food Quality
Frequent complaints about food being cold, stale, or poorly prepared, with issues like skimpy portions and incorrect orders.
Ingredient Availability
Customers consistently noted that the location is often out of key ingredients, leading to disappointing experiences.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant.
Order Accuracy
Numerous customers experienced issues with incorrect orders and missing items, both for in-person and online orders.
- KJKirah JFeb 9, 20261.0Every time I come to this Chipotle, I leave with an unpleasant experience. today was no exception. It’s honestly disappointing because this is the only location close to my job, but the consistency here is consistently bad. The energy alone is negative the moment you walk in. The staff always seems irritated, and it shows in how customers are treated. Portions are extremely skimpy, and when you ask for more of something, you’d think it was coming out of their own pockets. The huffing, puffing, and attitude over adding a pinch more food is unnecessary and uncomfortable. The food never feels fresh, no matter what time of day I come. Today I asked for brown rice and was told it would “take too long.” I asked for sour cream on the side and didn’t receive it. When I asked for extra toppings, I literally watched the employee add maybe three extra grains of rice. It was honestly frustrating. I will say the cashier today was very nice and bubbly, which helped end the experience on a better note, even though the interaction started off a bit cold. She was the only positive part of the visit. Overall, this location seriously needs improvement—in food quality, portions, and especially customer service. I shouldn’t dread coming here every time, but unfortunately, that’s exactly what happens.
- TATanya AndersonDec 29, 20251.0I ask for 2 Fix it yourself tacos kids meal. They charge me 22.00$ for 2 bowls. I kept trying to explain to her that I ordered twomeals for kids. As she could see, it was two trays not bowls. That was my favorite Chipotle. But now I have to find one where people understand what I'm ordering.
- JBJosué BeltránNov 24, 20255.0La comida muy buena, buen servicio y atencion al cliente , siempre voy y hacen un exelente trabajo con mi orden , no lo cambiaria.
- RRRichyFz910Nov 24, 20255.0Jefferson and Angel were very acommedating and friendly with a massive order i got one time. Although things were busy they maintained thier friendly welcoming posture.
- MAMaurice ArnoldOct 16, 20251.0Always out of items everyday. Staff kinda rude.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Charles Village located?
It is located at 3201 Saint Paul St, Baltimore City, Baltimore, MD 21218, near Johns Hopkins University.
What are the operating hours of Chipotle Mexican Grill Charles Village?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Does Chipotle Charles Village offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order online for Chipotle Charles Village?
You can order online via their website at https://order.chipotle.com/ or their app available on the Apple App Store.
What type of food does Chipotle Charles Village serve?
They serve customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
Does Chipotle Charles Village accommodate credit card payments?
Yes, they accept credit cards for payment.
What is Chipotle's commitment to ingredient sourcing?
Chipotle prioritizes responsibly sourced ingredients from farms that adhere to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Are there any nearby places where I can grab a coffee before or after visiting Chipotle Charles Village?
Yes, Starbucks and Carma's Cafe are nearby coffee shops where you can enjoy drinks before or after your meal at Chipotle.
What other dining options are near Chipotle Charles Village?
Nearby you can find Potbelly Sandwich Shop, Ajumma Korean Restaurant, Pizza Studio Charles Village, &pizza - Charles Village, honeygrow, and more for a variety of cuisines.
Are there any nearby amenities for shoppers or students near Chipotle Charles Village?
Yes, nearby amenities include CVS Pharmacy for shopping needs and The Princeton Review for education and tutoring services, along with clothing stores like Cloud 9 Clothing.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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