Chipotle Mexican Grill

3.1
935 reviews
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Business Details

1209 N Charles St, Baltimore, MD
21201, United States
(443) 681-1204
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle North Charles Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1209 N Charles St, Baltimore, MD
21201, United States

Hours

Reviews

3.1
935 reviews
5 stars
288
4 stars
175
3 stars
113
2 stars
73
1 star
286

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees being rude, unprofessional, and unhelpful.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and missing ingredients.

Ingredient Availability

Frequent complaints about the restaurant being out of key ingredients like chicken, fajitas, and guacamole.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty prep areas and unkempt dining spaces.

Inconsistent Experience

While some customers had positive experiences, many others reported consistently negative experiences, indicating a lack of reliability.
  • TT
    Ty2891
    Nov 17, 2025
    1.0
    Came in at 6:10pm and there were no fajitas made. They claim they ain't have any. I know they didn’t want to make them. Bad service.
  • OP
    ora powers
    Sep 30, 2025
    1.0
    Customer service is terrible. Food was all over the place, no cheese either.
  • WW
    Wada Wakbeka
    Sep 29, 2025
    1.0
    I should have checked the rating before I walked in!! No one acknowledges you, they just chat by them selves until they're done doing what ever. Even though I was the only person that was a customer at tye moment. I wasn't gonna leave a review hoping the food will be great. I was so wrong, I threw the bowl in the trash. The rice was so terrible, I never knew how bad a rice could get. The carne asada was so dry and no flavor. I love Chipotle, but I just hate the fact that we have to go to specific locations to get the best version of what you guys offer. Forget about cuatomer service, at least, let the food be good. I wish there was a 0 star for that white rice!!!
  • CB
    Chris Baker
    Sep 3, 2025
    1.0
    This needs to be shut down or to have new management. 3rd try order was completely wrong. Clearly no effort went into it. Last time they didn't have guac didn't even let me know realized when I got home. Chipotle gave me a free entry because of it but gonna have to go to another location.
  • LJ
    Logan James
    Aug 29, 2025
    1.0
    Was working DoorDash, came in to pick up food, politely asked how much longer the order would be after a lengthy wait (20/30minutes) and the cashier tries to literally fight me. One star service can’t even talk to people and lucky nothing happened because of them and in my opinion we’re straight up racist to me because I’m white and have highly visible tattoos so if you have a bunch of tattoos I would go somewhere else or they might try to make you feel like shit and waste your time because they probs don’t get paid enough and are overworked and blah blah blah but it is no excuse to treat me with hate while I’m working and am polite, employee should be fired straight up have no standards anymore. 1 star bc you can’t do 0 and I still obtained the food lol
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle North Charles Street serve?

Chipotle North Charles Street offers Mexican fast-casual food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill on North Charles Street?

Chipotle is open every day from 10:45 AM to 10:00 PM.