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Chipotle Mexican Grill

3.1
(939 reviews)
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Business Details

1209 N Charles St, Baltimore, MD
21201, United States
(443) 681-1204
https://locations.chipotle.com/md/baltimore/1209-n-charles-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1722
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About

Mexican Restaurant
Chipotle North Charles Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1209 N Charles St, Baltimore, MD
21201, United States

Hours

Reviews

3.1
939 reviews
5 stars
285
4 stars
172
3 stars
113
2 stars
75
1 star
294

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty counters and messy food stations.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Food Quality

Customers expressed dissatisfaction with food quality, including issues with portion sizes, freshness, and missing ingredients.

Ingredient Availability

Frequent complaints about the restaurant being out of key ingredients like chicken, fajitas, and rice.

Management Issues

Several reviews indicated a lack of effective management and training, leading to ongoing operational problems.
  • DW
    Derek Wilson
    Feb 21, 2026
    2.0
    While placing my order I noticed the food serving counter was nasty. I requested the server to wipe down the counter. She did not understand what I was asking. However the cashier heard the request but did not bother to explain to the server. I then ask the cashier for the manager. The manager a white lady comes out with an attitude as if i was bothering her. She gives a nasty look and said yeah we will wipe it down. I knew at that point that based on the leadership a dirty counter was acceptable. How are they gonna try to gas light me for wanting my food plated in a clean and sanitary manner. If the front of the house is nasty you best believe the back of the house is the same. The picture below was taken after the team member cleaned the counter. Lesson learned - take my self home and prepare my own food. Also not even sure the rag used to half heartedly wipe the counter had any cleaning solution.
  • AK
    Aboubacar Keita
    Feb 20, 2026
    3.0
    WARNING!!! Do not go to this chipotle unless you wanna spend the night in the bathroom. Ordered bowls for me and my gf. After finishing it, we both fought for our one single bathroom. She talking about some “your stomach sounds like Stitch from Lilo & Stitch”. She almost shit on herself. Writing this review from the toilet seat after finishing a whole roll of toilet paper.
  • KB
    Kimberly Barry
    Feb 20, 2026
    1.0
    The staff here keeps threatening my kid and I’ve already come up there and spoke to someone in corporate and nothing is being done.
  • QK
    Queen Kitana
    Feb 18, 2026
    2.0
    This was my first eating Chipotle food or going to their store. The food was ok, I much prefer Qdoba. However the service? Absolutely rude. Me and my coworker ordered ahead through the mobile app. For those who don't know, you do that so that you DON'T HAVE TO WAIT IN LINE FOR YOUR FOOD! You pick it up at the mobile pick up area usually next to the register. A lady whom appears to be foreign and standing near the cashier station, told me an my coworker after being given our food. "Next time you get in line" with a rude attitude and snark. If you don't like your job, for yours and everyone else's sake, please stay home. No one asked you to apply for a job at a fast food restaurant. We came in and were respectful, and as someone representing a company's brand you should be respectful too. I can't speak for my coworker, but I most definitely will not be returning to this location. I don't trust nasty people with my food.
  • GB
    G Bull
    Feb 10, 2026
    1.0
    Won't be heading here, looks like terrible reviews lately......js, I've noticed chipotle is definitely on the down turn at most of their locations. Not like it used to be..... Smh
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle North Charles Street serve?

Chipotle North Charles Street offers Mexican fast-casual food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill on North Charles Street?

Chipotle is open every day from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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