Business Details
About
Mexican Restaurant
Chipotle Federal Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
714 reviews
5 stars
212
4 stars
112
3 stars
57
2 stars
63
1 star
270
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and dismissive staff, with many experiences highlighting poor customer service and a lack of attentiveness.
Food Quality
Numerous reviews indicated that food quality was inconsistent, with complaints about cold, poorly prepared, or stale items, as well as frequent shortages of key ingredients.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, noting that they were often small and not reflective of what is typically expected from Chipotle.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
Management Issues
Feedback pointed to poor management practices, including inadequate inventory management and staff training, leading to frequent shortages and customer dissatisfaction.
- DCDani CiscellNov 5, 20255.0Came in 30 minutes to close and got the fastest kind of service you could ask for. Girl with the green gauges and eyeliner was very kind and the young man with long dreads was very efficient. I apologize for not getting their names.
- EAElizabeth AlexanderNov 2, 20252.0The worst Chipotle in a 20-mile radius. Ordered delivery for 7:40, showed up at 7:54. No food on the pickup shelf. Ended up waiting in line, only to watch the lone cashier completely ignore customers while making a burrito for some guy who cut the line. Finally got my order, went home, and found pork in my burrito bowl (I don’t eat pork) and a $6 queso cup barely half full. This isn’t a one-off though. The quality and service at this location have been consistently awful. Additionally, when trying to bring up the issue, Chipotle’s “Pepper” chat bot doesn’t care enough to connect you to a real person. Mediocre food, trash service. Avoid this location at all costs.
- DKDJ KissickNov 1, 20251.0This chipotle is horrible man. Constantly slow, small portions, wrong orders.
- PWPol WattersonOct 22, 20251.0Staff are rude and dismissive when a problem is brought to their attention
- WAWaleed AlghamdiOct 17, 20251.0The food was not bad, but the service was very slow. There was no ice for the drinks, and the restaurant's cleanliness was somewhat lacking. I hope the restaurant manager reconsider staff training.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Federal Hill offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients adhering to their Food with Integrity principles.
What are the operating hours of Chipotle Mexican Grill at 919 E Fort Ave?
The location is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Federal Hill offer delivery and pickup services?
Yes, Chipotle Federal Hill provides both in-store pickup and delivery services.
Can I order Chipotle online or through an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Federal Hill LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers.
Where is Chipotle Federal Hill located exactly?
It is located at 919 E Fort Ave, Space #31, Baltimore, MD 21230 inside Shooper's Foods/Starbucks.
What nearby places can I visit before or after dining at Chipotle Federal Hill?
Nearby places include Family Dollar for discount shopping, Starbucks right at Shooper's Foods where Chipotle is located for coffee, and Limoncello Pizzeria if you want more dining options.
Are there any beauty or wellness salons near Chipotle Federal Hill?
Yes, nearby salons include Medusa by Randi, Savey Color Salon, Studio 921 Salon & Medi Day Spa, Dollhousewaxstudio for waxing and skin care, and Polished Day Spa.
Where can I find banking services near Chipotle Federal Hill?
Bay Vanguard Federal Savings Bank is located nearby for your banking needs.
Does Chipotle Federal Hill offer catering and gift cards?
Yes, the location offers catering, catering delivery, and gift cards as part of its services.