Business Details
About
Mexican Restaurant
Chipotle West Pratt Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,358 reviews
5 stars
467
4 stars
312
3 stars
160
2 stars
129
1 star
290
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and frequent mistakes with orders.
Food Availability
Many reviews highlighted that the location often runs out of key ingredients, leading to customer frustration.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and trash on the floor.
Portion Sizes
Customers expressed dissatisfaction with the portion sizes, noting they were often skimpy for the price.
Mixed Experiences
While some customers praised the food quality and specific staff members, the overall sentiment was negative, with many stating they would not return.
- DDDebiNov 3, 20251.0I came to this Chipotle location intending to buy a meal and charge my phone in a safe public space. Unfortunately, I was met with a very unprofessional and upsetting situation. One of the employees began verbally confronting me for no reason, and when I defended myself calmly and asked to be treated with respect as a customer, she escalated the situation to the point of asking her manager if she could “clock out and fight me.” I explained that I am a stroke survivor and did not wish for any confrontation — I simply wanted to purchase food and sit quietly while charging my phone. Despite this, I was told I could not remain in the restaurant or buy food. I left feeling humiliated, unsafe, and discriminated against. I hope management takes this seriously and provides proper training on professionalism, de-escalation, and respect toward customers, especially those with disabilities or health conditions. No one deserves to feel threatened when simply trying to buy food.
- SVScott VermillionOct 29, 20251.0Reported to cashier that several fountain drinks were out and needed to be replaced. They didn’t replace the syrup but still continued to sell fountain sodas, ripping dozens of people off including a bus full of high school kids. Chipotle owes refunds to a lot of people.
- MBMYOB BOct 20, 20251.0The teller for takeout on 20 October 2025 is entirely to slow and has a major attitude so working at chipotle is exactly where he needs to be.
- KKKenneth KoepnickOct 20, 20255.0Had a great experience here. Ordered through the app, the dishes came loaded & on time. I’m happy.
- CRCesar RuizOct 11, 20251.0This is the worst Chipotle I have ever been at... The people working there are useless, rude and I will not use the word racist, but I feel they were picking on Hispanic people... I hope Chipotle do something about it, you cannot have this kind of rude people working in this chain...
Frequently Asked Questions About Chipotle Mexican Grill
What type of restaurant is Chipotle Mexican Grill on West Pratt Street?
Chipotle West Pratt Street is a fast-casual Mexican restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 300 West Pratt St?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, Chipotle West Pratt Street provides both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill West Pratt Street?
You can order online through https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Does Chipotle West Pratt Street accept credit cards and offer catering?
Yes, they accept credit cards and provide catering and catering delivery services.
Where is Chipotle Mexican Grill located in Baltimore?
It is located at 300 West Pratt St, Baltimore, MD 21201, near the Convention Center and Orioles Stadium.
What is the phone number to contact Chipotle Mexican Grill at West Pratt Street?
You can reach them at +1 410-244-7246 or email md.2332.WPrattSt@chipotle.com.
Which public transit stations are nearby Chipotle West Pratt Street to help customers visit?
The Convention Center Light Rail Station and a Light rail station are nearby, making it convenient for customers to reach Chipotle by public transit.
Are there coffee shops near Chipotle Mexican Grill at West Pratt Street?
Yes, nearby coffee shops include Dunkin', Starbucks, V3 Cafe, and Dottie's, which are ideal for grabbing a drink before or after your meal at Chipotle.
What other dining options are close to Chipotle Mexican Grill on West Pratt Street?
Nearby dining options include Daily Grind (restaurant), Luna Del Sea Steak & Seafood Bistro (seafood and steakhouse), Jimmy John's (fast food sandwich), and Edie's (American restaurant).