Chipotle Mexican Grill

2.8
1589 reviews
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About

Mexican Restaurant
Chipotle White Marsh MD is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5341 Campbell Blvd, Baltimore, MD
21236, United States

Hours

Reviews

2.8
1,589 reviews
5 stars
419
4 stars
234
3 stars
161
2 stars
142
1 star
633

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Consistency

Customers reported inconsistent food quality and portion sizes, with many stating they received smaller portions than expected.

Cleanliness Issues

Multiple reviews mentioned that the restaurant was dirty, with overflowing trash bins and unclean dining areas.

Order Accuracy

Frequent complaints about incorrect orders, especially with online orders, and items being out of stock.

Management Concerns

Several reviews pointed to poor management and staffing issues, leading to slow service and a lack of organization.
  • DU
    Dee Uzzi
    Nov 16, 2025
    1.0
    Do you guys see the hair? Cause I do smh and I absolutely love this location but do better nobody wants to eat hair after a long day at the gym. Highly disappointed.
  • SS
    shedell smith
    Nov 14, 2025
    1.0
    The young guy at the register has horrible customer service. He was rushing me. I asked for medium salsa and he scooped up juice from the middle of the salsa. It clearly needed to be stirred so I could actually get the salsa part. I asked for actual salsa and not juice and he scooped a little bit of salsa from the middle again. I asked if they could stir the salsa so I could actually get salsa. He said it was stirred but it was clumped up on the sides with juice in the middle. I should have gotten a picture. This isn’t my first time coming here and he was rude. The first time there was a huge crowd before I got there. They cleaned the restaurant out of guac and chips. I asked for guac and chips. He said “we don’t have none” with the rudest tone. I’m sure he was frustrated with the huge crowd but I’m a different customer. He seems to hate his job now that I’ve been back twice. I watched his demeanor with other customers and it’s the same. There’s people out here losing their jobs each day. He should be less rude to customers and grateful. I’ve been polite and smiled each time I went. I gave him no reason the be rude. I told a family member about him who lives in the area because she also comes to this location. she knew exactly who I was talking about. Sad, because I just moved to the area and I love chipotle. Chipotle used to be a really nice place to come to eat. Guess it’s gone down. Your employees need some courses on how to treat customers with respect.
  • MM
    MJ Moore
    Nov 8, 2025
    1.0
    The majority of the reviews are true! Slow service, lower quality ingredients, and the place is an absolute mess - the serving line and the tables are covered with wayward ingredients. The surfaces constantly look like they need to be wiped. Overall unacceptable. Definitely cannot recommend. Do better!
  • TG
    Thomas Renny George
    Nov 7, 2025
    1.0
    My son and I just visited this Chipotle. The quantity of food especially meat has gone down. My son accidentally asked for something and got yelled asking to talk louder. Then this associate called Priscilla was so rude when I asked her to put extra veggies in my bowl. Is this the kind of staff that Chipotle hires now? People who yells at 11 year olds. I have been in customer service most of my career and definitely poorest service. If I could. I would give a zero.
  • AA
    Adam
    Oct 23, 2025
    1.0
    This is like the third time they've forgotten either the chips, or the salsa, or some other item. It *feels* like everyone behind the counter is in a rush, but usually they're actually doing surprisingly little, and very slowly at that.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in White Marsh MD serve?

Chipotle offers customizable Mexican-inspired dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in White Marsh MD?

Chipotle is open from 10:45 AM to 11:00 PM every day, Monday through Sunday.