Chipotle Mexican Grill

2.9
955 reviews
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Business Details

1040 W 41st St, Baltimore, MD
21211, United States
(443) 681-1260
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Greenspring Tower is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1040 W 41st St, Baltimore, MD
21211, United States

Hours

Reviews

2.9
955 reviews
5 stars
269
4 stars
153
3 stars
92
2 stars
78
1 star
363

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often appearing disinterested or rude, and complaints about long wait times and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, missing ingredients, and unsanitary conditions.

Cleanliness

Several reviews mentioned that the restaurant was dirty and poorly maintained, contributing to an uninviting atmosphere.

Stock Availability

Many customers expressed frustration over the restaurant being out of key menu items, impacting their dining experience.

Portion Sizes

There were consistent complaints about small portion sizes, particularly regarding protein servings, leading to dissatisfaction among customers.
  • AW
    Amirah Baker Wilson
    3 days ago
    2.0
    I've been to this location a few times. Every time I go, there is something that's not right. Once, they wouldn't let you walk in and order, you had to place an online order and then come inside and pick up. The last time I went was for veterans day. They didn't honor the BOGO deal that was being offered that day AND they charged me for drinks i didnt ask for (originally, I thought they were giving me drinks because I didn't get the bogo deal but I checked the receipt and I was charged.) The whole experience was pretty annoying. The food doesn't usually disappoint. The staff isn't usually rude but the location is always doing something off. I won't return.
  • LJ
    lakeicha johnson
    Nov 17, 2025
    5.0
    This chipotle surprised me, I wasn’t expecting much based off the reviews and was lowkey scared I was going to get food poisoning (will double back to follow up as I just ate). That being said the food was actually really good and flavorful, whoever was cooking night shift on 11/17 definitely was cheffing it up
  • RM
    RD MyersJr
    Oct 23, 2025
    4.0
    Introducing new menu items is not an excuse to be out of old menu items...
  • YS
    Yolanda Simms
    Oct 19, 2025
    1.0
    Every time we order from this place they cheat us on everything. Either no chicken or no veggie fajitas and loads of rice or tomatoes. Why does Doordash still have them on our selection? We like Pikesville or York Road Chipotle.
  • MA
    Maurice Arnold
    Oct 16, 2025
    4.0
    I always come here. Don’t have to many complaints other than a time some tough guy on the grill after being asked by a fellow coworker how long before chicken is ready his response was “It ain’t ready yet, it will be ready when it ready” somtbing similar to this while looking at me. They always have most items if not all. Staff are good for the most part. Couple of the guys I noticed want to try and look tough for no reason. Only other thing I don’t like is they don’t give water cups. So you have to buy them which are like 3.50$ which is expensive for tap water. I don’t think this is cool. Maybe invest in some cheaper smaller see through cups. Im sure it has to do with other people stealing fountain drinks. But most people I’m sure are honest. This is the only chipotle I know that charge for water cups. Even the trash chipotle on St Paul don’t charge for a water cups. Outside of these things. Overall. 3.5 to 4 star reviews is appropriate.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Greenspring Tower offer?

Chipotle Mexican Grill in Greenspring Tower offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 1040 W 41st St?

The restaurant is open daily from 10:45 AM to 10:00 PM.