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Brand Certified

Chipotle Mexican Grill

2.9
(961 reviews)

Business Details

1040 W 41st St, Baltimore, MD
21211, United States
(443) 681-1260

About

Mexican Restaurant
Chipotle Greenspring Tower is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1040 W 41st St, Baltimore, MD
21211, United States

Hours

Reviews

2.9
961 reviews
5 stars
270
4 stars
153
3 stars
93
2 stars
79
1 star
366

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and dismissive towards customers.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders, inadequate portions, and food quality, including complaints about blandness and unsanitary conditions.

Cleanliness

Several reviews mentioned that the restaurant was dirty and poorly maintained, contributing to an uninviting atmosphere.

Order Accuracy

Many customers experienced issues with their orders being incorrect or incomplete, leading to frustration and dissatisfaction.

Management Issues

Frequent mentions of poor management practices, including staff shortages and lack of organization, were noted as contributing factors to the overall negative experiences.
  • ED
    Eric Deshields
    Feb 19, 2026
    1.0
    This is the worst chipotle that I’ve ever been to. I’d rather go all the way across town before I ever come to this chipotle again their attitudes suck. They never get your order right they don’t listen to when you say a little bit or aThis is the worst chipotle that I’ve ever been to. I’d rather go all the way across town before I ever come to this chipotle again they’re attitudes suck. They never get your order right they don’t listen to when you say a little bit or a lot. Do not recommend chipotle at all.
  • JH
    Jasmine Hope
    Feb 13, 2026
    2.0
    burned chicken given to my kids, rude service from guy making bowls at 6:30pm, rushing and irritated, attitude if you were not talking fasting enough, when not even a line, let two men with multiple orders ahead of me when we all were waiting for the chicken
  • NN
    Nichole Williams (NikkiLady)
    Dec 19, 2025
    3.0
    They are very rude, especially the studs that's work there,the white lady is very polite an presents great customer services all the time other then that the studs will have u waiting without saying a hello can I help u very arrogance
  • AW
    Amirah Baker Wilson
    Nov 21, 2025
    2.0
    I've been to this location a few times. Every time I go, there is something that's not right. Once, they wouldn't let you walk in and order, you had to place an online order and then come inside and pick up. The last time I went was for veterans day. They didn't honor the BOGO deal that was being offered that day AND they charged me for drinks i didnt ask for (originally, I thought they were giving me drinks because I didn't get the bogo deal but I checked the receipt and I was charged.) The whole experience was pretty annoying. The food doesn't usually disappoint. The staff isn't usually rude but the location is always doing something off. I won't return.
  • LJ
    lakeicha johnson
    Nov 17, 2025
    5.0
    This chipotle surprised me, I wasn’t expecting much based off the reviews and was lowkey scared I was going to get food poisoning (will double back to follow up as I just ate). That being said the food was actually really good and flavorful, whoever was cooking night shift on 11/17 definitely was cheffing it up

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Greenspring Tower offer?

Chipotle Mexican Grill in Greenspring Tower offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 1040 W 41st St?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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