Baskin-Robbins

Reviews

• HK

  Heather Karp

  Feb 14, 2026
  1.0
  DO NOT order cakes from this store! I ordered a cake on Thursday to be ready Sunday (online says cakes will be ready in 48 hours). Manager called and said she didn’t have that flavor. So I asked to cancel and she said “well let me call other stores to see if they have it and if not we’ll give you a refund”. NO RESPONSE. Called the store multiple times this morning. Finally left a message and 5 minutes after the message I received an email saying I was being refunded. Now it’s too late to order another cake from another store. MIND YOU I HAD THIS ISSUE IN AUGUST with same store and manager begged me not to call corporate or leave had review and I only got my cake then after threatening to call corporate. My mistake for trusting them again. DO NOT ORDER CAKES FROM THIS STORE
• TT

  TruthB Told

  Sep 16, 2025
  1.0
  New owner. Not going back. Went in today and the young lady was very courteous in the sky blue shirt. She was rudely over ruled by the brown chicken with the dark framed glasses. It was very off putting and an abuse of authority. She wanted everyone to know the girl was in training. The brown chicken was not friendly at all. She had a very cold demeanor. Yes, you in the chocolate brown sweatshirt. The Ice cream is always so soft and now taste like the reject ice cream. The owner Alex came in which was very refreshing. The chicken in the brown shirt must be a friend, girlfriend, wife, or relative. This is no way to treat your customers girl. Baskin Robbins was here before you came along. I will be visiting the Belair rd. Store from now on. No one wears hair nets and hair dangling in the freezer. Prices too high, ice cream soft. Too much air in the handpacked. YOU HAVE TAKEN THE FUN OUT OF EATING ICECREAM. Bring back more Friendly's.
• TT

  Tara

  Sep 11, 2025
  2.0
  I’ve ordered from this location several times and usually had a decent experience, but today’s order was deeply disappointing. I requested two specific flavors of ice cream and instead received three entirely different ones, none of which matched what I selected. Out of the three, only one was doable, while the other two were not only unappealing but also unsafe for me due to allergies. Mistakes happen, but this wasn’t a small mix-up; it was a complete disregard for the order placed and it risks customer safety. At the very least, the receipt should clearly list the customer’s first name or full initials, and add verfiy pick up and delivery order details to the protocol to prevent errors of this scale. It’s worth noting that timing seems to affect the experience here. Late afternoon orders, especially after 6 p.m., have tended to be more accurate, while earlier orders often fall short, sometimes with portioning, and in this case, with accuracy altogether. An establishment that handles food, especially items people consume directly without preparation, must uphold a higher standard of care. Today’s experience did not meet that bar.
• BS

  Butterfly Smiles

  Feb 28, 2024
  5.0
  You can’t go wrong with Baskin-Robbins. Always a pleasure going to this location

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