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Arby's

3.5
(217 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7050 Friendship Road, Bldg 100, Baltimore, MD
21240, United States

Hours

Reviews

3.5
217 reviews
5 stars
77
4 stars
49
3 stars
28
2 stars
23
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Several customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Operational Hours

Multiple customers expressed frustration over inconsistent closing times, with some being turned away before the stated closing hour.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their kindness and excellent service.

Pricing Concerns

Customers noted that prices were higher than expected for airport food, with some feeling that the value did not match the quality.
  • TS
    The Wave Murray Show
    Jan 2, 2026
    1.0
    Trash customer service. Lady gave me attitude for no reason. Said “we’re closing soon” when they’re open until 10 and it’s not even 9:30. She just doesn’t want to do her job.
  • CE
    Christina Eckes
    Oct 26, 2025
    1.0
    Staff member scoffed and rolled her eyes at another customer and myself when we walked up to order and said the restaurant was closed. On the website it says it closes at 10:00 pm. This was at 8:45pm. Then we saw the workers on their phones for the next hour and shouting loudly to the staff in the neighboring restaurant while smacking the broom on the counter. The entire staff was extremely unprofessional, but especially the shorter woman with dark longer hair and neck tattoo. She was the one who rolled her eyes, smacked the broom on the counter, was swearing loudly, and put her leg/hip up on the front counter as well- the same counter food is served from. I’d recommend going somewhere else for the hygiene concerns alone.
  • KU
    Kylie Urbanczyk
    Sep 16, 2025
    1.0
    On the airport website, claims they are open until 10PM. Ran from my connecting flight in concourse E to concourse B and arrived at 7:55PM only for them to be closing up and taking no more orders.
  • SD
    Sara Dickey
    Sep 4, 2025
    1.0
    Dont forget they close on their own time and not when any public closing time actually says!!! Walked up an entire hour before closing and was turned away.
  • BH
    Brett Henne
    Nov 11, 2018
    5.0
    As good as fast food gets.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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