At Wendy’s in Annapolis, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Annapolis, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted consistently poor customer service, with staff appearing annoyed and inattentive.
Food Quality
Many customers reported issues with food quality, including cold items and incorrect orders.
Cleanliness
The establishment was frequently described as dirty, with unclean dining areas and malfunctioning equipment.
Long Wait Times
Customers experienced significant delays in service, both in the drive-thru and inside the restaurant.
Staffing Issues
Several reviews mentioned understaffing and a lack of management oversight, contributing to the overall poor experience.
DG
david gavigan
Jan 4, 2026
1.0
Waited in the drive through line for 10 minuets and no one even answered. Don’t waste your time if you are trying to get food on your lunch break
MD
Makenzie Donaldson
Dec 29, 2025
1.0
First time I came here, they were out of ICE. I didn’t go back for a few months and when I did, I ordered via app to get through drive thru. When I arrived they couldn’t find my order in their system, even when I showed them my receipt. They finally “found” and had me park and said they’d bring it to me. I waited for over 20 minutes and never received my $25 order.
LA
Logan Allison
Dec 20, 2025
1.0
Only been to this location 3 times in the past 3 years and am almost impressed by how consistently awful it has been. The staff always seems to be genuinely annoyed when I order, as if I'm interrupting them by just being there. I don't know if it is an issue with the chain as a whole, but the food quality has also gone down drastically, so much so that Wendys has gone from my favorite fast food place to near the absolute bottom.
CS
CR Sniper
Dec 1, 2025
1.0
Horrible service and staff was very inattentive and just emotionless. I never had this bad of service in a Wendy’s before
PP
P
Nov 19, 2025
1.0
Wow, where do I start??? It took 4 different tries to get my mom's double stack right. It should have been 2 burgers, 2 buns, and mustard, only not hard at all. Very simple order, right? This is not the case at this Wendy's, unfortunately. It took forever just to order our food through the drive-thru. At least 10 minutes before we could order, the lady kept telling us to hang on. It's supposed to be fast food, right? Not slow food. Fries were not hot and they were old looking fries. Super groose. My friend had to go in because they totally messed our order and while she was in there they messed up 3 more times on my mom's burger order. They keep adding cheese and sometimes other toppings. She's is Lactose intolerant to cheese. No one seems to care at this location. We've try a few times to give them another chance and they still mess up the orders. The inside lobby is messy with food on the floor and the tables not clean. They need major help here. The staff doesn't care about you or your time or your food. Very sad. The customer service is horrible here!! I hope Wendys helps this store by getting some staff in there who takes pride in their jobs. So many people waiting in the drive-thru got annoyed and left. We also noticed there were employees outside of the fast food restaurant instead inside helping get the line down. One of the employees was outside smoking. We won't be returning to this location.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 1949 West St., Annapolis, MD?
Wendy's at 1949 West St., Annapolis, MD operates 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's location have a drive-through service?
Yes, this Wendy's location offers a drive-through service available 24/7.
Is breakfast served at the Wendy's on West St.?
Yes, breakfast is served here. You can order breakfast combos, sandwiches, coffee, and sides through their website or app.
Can I order delivery from Wendy's in Annapolis, MD?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com and enter your address to check delivery availability.
What payment methods does Wendy's on West St. accept?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing information can be found on the Wendy's menu website or mobile app once you select this location.
How can I contact Wendy's at 1949 West St. for feedback or questions?
You can call them directly at (410) 841-6788 or contact Customer Care through their website's Contact page and surveys.
Are there other fast food restaurants near Wendy's on West St.?
Yes, nearby fast food options include McDonald's, Burger King, KFC, and Arby's, ideal for comparing meal choices or visiting with friends.
What automotive services are available near Wendy's on West St.?
Nearby auto-related businesses include Admiral Tire Center, Safelite AutoGlass, Thrifty Auto Repair, Winegardner's Auto Care, and Bay Auto Clinic Inc. Customers can conveniently combine visits for meals and vehicle needs.
Are there any grocery or specialty stores close to Wendy's on West St.?
Yes, the Annapolis International Market is nearby offering groceries and bakery items, perfect for stopping by before or after your meal at Wendy's.