Wendy's

3.1
786 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Annapolis, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Annapolis, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1949 West St., Annapolis, MD
21401, United States

Hours

Reviews

3.1
786 reviews
5 stars
227
4 stars
147
3 stars
109
2 stars
72
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff appearing annoyed and inattentive.

Food Quality

Many customers reported issues with food quality, including cold items and incorrect orders.

Cleanliness

The establishment was frequently described as dirty, with unclean dining areas and malfunctioning equipment.

Long Wait Times

Customers experienced significant delays in service, both in the drive-thru and inside the restaurant.

Staffing Issues

Several reviews mentioned understaffing and a lack of management oversight, contributing to the overall poor experience.
  • DG
    david gavigan
    Jan 4, 2026
    1.0
    Waited in the drive through line for 10 minuets and no one even answered. Don’t waste your time if you are trying to get food on your lunch break
  • MD
    Makenzie Donaldson
    Dec 29, 2025
    1.0
    First time I came here, they were out of ICE. I didn’t go back for a few months and when I did, I ordered via app to get through drive thru. When I arrived they couldn’t find my order in their system, even when I showed them my receipt. They finally “found” and had me park and said they’d bring it to me. I waited for over 20 minutes and never received my $25 order.
  • LA
    Logan Allison
    Dec 20, 2025
    1.0
    Only been to this location 3 times in the past 3 years and am almost impressed by how consistently awful it has been. The staff always seems to be genuinely annoyed when I order, as if I'm interrupting them by just being there. I don't know if it is an issue with the chain as a whole, but the food quality has also gone down drastically, so much so that Wendys has gone from my favorite fast food place to near the absolute bottom.
  • CS
    CR Sniper
    Dec 1, 2025
    1.0
    Horrible service and staff was very inattentive and just emotionless. I never had this bad of service in a Wendy’s before
  • PP
    P
    Nov 19, 2025
    1.0
    Wow, where do I start??? It took 4 different tries to get my mom's double stack right. It should have been 2 burgers, 2 buns, and mustard, only not hard at all. Very simple order, right? This is not the case at this Wendy's, unfortunately. It took forever just to order our food through the drive-thru. At least 10 minutes before we could order, the lady kept telling us to hang on. It's supposed to be fast food, right? Not slow food. Fries were not hot and they were old looking fries. Super groose. My friend had to go in because they totally messed our order and while she was in there they messed up 3 more times on my mom's burger order. They keep adding cheese and sometimes other toppings. She's is Lactose intolerant to cheese. No one seems to care at this location. We've try a few times to give them another chance and they still mess up the orders. The inside lobby is messy with food on the floor and the tables not clean. They need major help here. The staff doesn't care about you or your time or your food. Very sad. The customer service is horrible here!! I hope Wendys helps this store by getting some staff in there who takes pride in their jobs. So many people waiting in the drive-thru got annoyed and left. We also noticed there were employees outside of the fast food restaurant instead inside helping get the line down. One of the employees was outside smoking. We won't be returning to this location.

Frequently Asked Questions About Wendy's

Is West Steet Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 1949 West St., Annapolis, MD?

Wendy's at 1949 West St., Annapolis, MD operates 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.