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Giant Food

4.1
(598 reviews)

Business Details

948 Bay Ridge Rd, Annapolis, MD
21403, United States
(410) 267-0228
https://stores.giantfood.com/md/annapolis/948-bay-ridge-rd

About

Grocery StoreGiant Food
Thank you for choosing your neighborhood Giant store. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. Take advantage of great Bonus Buy deals at this store, along with safe, curb-side Pickup and convenient contactless Delivery in this store's area. Shop online for coupons, loyalty rewards and to start your online order!

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Giant Food
948 Bay Ridge Rd, Annapolis, MD
21403, United States

Hours

Reviews

4.1
598 reviews
5 stars
325
4 stars
154
3 stars
49
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.

Checkout Experience

Long lines and issues with self-checkout systems were frequently mentioned, leading to frustration among customers.

Product Availability

Customers reported frequent stock issues, particularly with produce and basic grocery items, impacting their shopping experience.

Store Cleanliness

While some customers found the store clean and well-organized, others reported unsanitary conditions in certain sections.

Pricing

Many customers felt the store was overpriced compared to competitors, affecting their overall satisfaction.
  • ZR
    Zachary Reilly
    Jan 15, 2026
    1.0
    I’ve probably had hundreds of dollars stolen from me by these people. They consistently falsely advertise coupons, and when I get to the checkout, the coupons do not apply. If it is the self check out it’ll take 10 minutes for an employee to come and assist and they will not be able to actually resolve the issue. I don’t want to waste everyone’s time behind me in line, so I have just stopped raising the issue. If it is a typical check out with a real human, there will be a 20 minute line. Clearly the result of a corporate managers cutting costs by not hiring enough people, and increasing I’m revenue by refusing to give out the advertised coupons, with hopes that not enough people will take the time and effort to complain.
  • JJ
    James
    Jan 15, 2026
    1.0
    Well, that’s it, I’m done. After spending 200+ a week here, no more. The woman you constantly put on self checkout, the older blonde lady is probably the worst customer service person I have ever met, and I’m tired of her blatant verbal abuse of customers. One to many times and I’m done. Lidl and aldi are cheaper anyway, good riddance Edit: her name is sandy
  • RS
    R Swain
    Jan 1, 2026
    4.0
    Nice and clean store. Staff members are nice and helpful.
  • BB
    Brendan
    Dec 23, 2025
    5.0
    The cashier Nancy is the slowest person I’ve ever seen checking people out she argues with customers and takes her time when she sees that a customer is frustrated about how slow she is going. I’ve been coming to this grocery store for over 25 years. I’ve never in my life. Been insulted by a cashier and seen a cashier purposely go slow. It looks like she has a broken wrist or carpal tunnel. She can barely lift items and put it through the register. Why is she even a cashier?
  • ET
    Erin L. Troxell
    Dec 20, 2025
    1.0
    The blonde woman at self check out is incredibly rude. She called my 71 year old mother stupid today. I will not come here again if this is the kind of staff they keep employed.

Brand Certified Facts from Giant Food

Giant Food partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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