Giant Food

Reviews

• AM

  Aliciya McRae

  Jan 23, 2026
  1.0
  On 1/23/26 I use self check out “ #9” at 9;45 ish AM, total came up to $55 and I paid and received two receipts. One receipt was for my order and the second receipt was from an order from 11-17- 2025 from a location in Edgewater the machine accidentally printed this for some reason OR I must grabbed somebody old receipt either way this is not a receipt I used because I never go to giant in Edgewater, the customer service people did not believe me. I came back to the store to return something, and they told me that the items were not on the receipt. I tried to tell the workers that the receipt is what they gave me from the machine. The workers kept telling me I had to go to Edgewater. I told him I never been to the giant in Edgewater ever in my life, and I live on the Eastern shore that this is incorrect. The workers were basically calling me a liar and all types of things. having an attitude with me because they’re overworked because the snow is coming this weekend, which is not my problem. I ended up finding my correct receipt and ended up returning my items and the store manager told me I need to apologize to the workers. Why do I need to apologize to the workers? Obviously this is the receipt that came from the machine because why do I have it? I’m currently driving a rental car right now, so where would this receipt randomly come from? ??? I definitely will not be shopping there anymore and it’s just sad for this to happen considering my friend works there to think I would try to steal or get over is crazy. I’m not that pressed for a refund of $30. This place needs more professional staff. While I told the workers to look on the camera at myself during self check they told me they don’t have “ access” and isn’t possible LOL. Weird how the incorrect receipt the machine gave me from 11/17/25 was the same exact total as my current receipt that was correct really weird but yet they think that I’m lying when I said the machine printed me out this receipt. The staff looked overworked and frustrated with the rush of the snow storm coming but doesn’t give you the right to take it out on customers .maybe sit back and ask the customer, Why they are upset instead of bashing them because you’re overworked. HORRIBLE store MANAGER! She actually made things worst. Once I found the right receipt they looked stupid after accusing me of not buying the items I was trying to return.
• TC

  Tinamarie Castro

  Jan 11, 2026
  1.0
  I have been ordering groceries for pickup for years. However, since moving to Annapolis I have had a terrible experience. I waited 30 mins for my order. Then when I received my order half of the order wasn't there. They didn’t provide substitutes for my order like another tofu, grapes, frozen edamame. I could have went to another grocery store and got everything I needed in 30 mins.
• NC

  Noah C

  Jan 8, 2026
  3.0
  If that self checkout machine yells at me to put my item in the bagging area I'm going to lose it
• BG

  beverly gates-plummer

  Dec 3, 2025
  5.0
  During this visit the Day before the super bowl weekend... 🏈 🥣 ✨️ My cashier was the Best.
• AP

  Annah P

  Oct 31, 2025
  1.0
  Constant problems with pickup, instead of staff calling to tell you that they don't have your item, they'll give you a replacement item without your permission. I won't be ordering from this store again.

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