Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, many reviews highlight rude and unprofessional behavior from staff.
Food Quality
Numerous customers reported issues with food quality, including stale, dry, or improperly prepared items, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting clean dining areas while others reported dirty tables and unsanitary conditions.
Service Speed
Many customers experienced long wait times for their orders, both in-store and at the drive-thru, contributing to frustration.
GT
G Tyler
Jan 14, 2026
1.0
cashier girl in drive thru is awesome. Her manager, an east Indian girl was a bully to her. Management needs to address this.
cheers
RA
Review Authority
Jan 9, 2026
2.0
Bought a 9 piece bucket with fries, gravy and an individual portion of macaroni salad. The fries were great, the chicken grossly over greasy and the individual salad was a joke. The salad cost $4 and was literally a portion that was a table spoon and a half. I brought this to the servers attention which he refunded my money and let me keep the salad which was professional.
As a corporation KFC should be ashamed of themselves for charging that amount for a salad is almost non existent. The server gets 5/5 for rectifying the situation.
CC
Charlie
Jan 5, 2026
1.0
They are very unprofessional and don’t know how to talk with customers. There was a guy from India, he was just fighting with me and he was very rude. I had to wait for 25 minutes for just a single order. I strongly don’t recommend this, please avoid as much as you can.
NT
Nick Tumim
Dec 29, 2025
5.0
I visited there today, and I had a really great time, the employees are really friendly, and nice (I had a really good conversation with one of them), made my order pretty fast which means that they are hardworking employees, and the place was really clean, so I really recommend this KFC, I surly can say that its one of the best ones in the city!.
LU
L Unrau
Dec 26, 2025
5.0
On Christmas Eve morning, I tried to order from the App from the Nairn location for a later pick-up time. There was a problem with the App so I called the location for assistance. I spoke with “Nicholas”. He was so respectful and helpful. I can’t say enough about how polite this young man is. I really hope the Manager reads this review and acknowledges “Nicholas” for his exemplary Customer Service skills.