Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic communication skills.
Food Quality
Many customers reported issues with food quality, including dry, overcooked chicken and incorrect orders, leading to dissatisfaction.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported dirty conditions and unsanitary practices, particularly regarding food handling.
Service Speed
Several reviews mentioned long wait times for orders, both in-store and at the drive-thru, contributing to a frustrating experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed the food when it was fresh.
JM
Jem M
Nov 9, 2025
1.0
The lettuce is old and taste gross! I returned the sandwich but they won’t refund, instead want to give me another sandwich. Nope!
HP
Hailey P
Nov 2, 2025
1.0
Absolutely unacceptable experience at this KFC/Taco Bell. The employees here clearly lack basic customer service skills and respect. The moment I walked in, I was stared up and down for how I was dressed — in simple workout clothes with a bit of makeup and a torque. I stood at the counter for over 15 minutes, completely ignored, while multiple staff members looked right at me and chose not to help. The only time I was acknowledged was when I finally raised my voice out of frustration. This kind of rude, judgmental behavior toward paying customers is unprofessional and embarrassing for the brand. If this is how they treat people, management seriously needs to step in and retrain the entire team.
SM
Shayla Marques
Oct 31, 2025
4.0
Restaurant was clean! Bathroom was clean too! I think workers had some drama with each other, and their conversation could be heard while waiting for your food. It’s not a bad thing,,, it kept me entertained!! but if you were dining in you might feel annoyed! Manager was friendly and asked me if I was helped out. Would go back!
SA
Sara Anderson
Oct 29, 2025
1.0
They better shut it down, an Indian staff called me rude at night shift because I asked for crispy chicken-can’t believe it
I’ll sue her for sure - just spoke to my lawyer and recorded
CB
Corey Bighorn
Oct 27, 2025
1.0
Wasted $20 here. I asked for a regular Big Crunch combo but the gave me a spicy sandwich I couldn’t eat AND they gave me no dipping sauces for my popcorn chicken. Was already home, so I just threw the meal away. Poor service.