Customers frequently reported long wait times for their orders, with some experiencing delays of over 30 minutes.
Food Quality
While many reviews praised the freshness and taste of the food, there were complaints about inconsistent quality, including cold or unsatisfactory items.
Staff Friendliness
The staff received positive feedback for being friendly and accommodating, although there were instances of poor customer service reported.
Ordering Process
Several customers expressed frustration with the kiosk ordering system, citing it as inconvenient and leading to errors in their orders.
JS
Jasbir Sandhu
Dec 5, 2025
5.0
Fresh and hot food
KM
Krix Mendoza
Nov 15, 2025
1.0
I hate to say this, but this is the worst kfc i went to. We've been waiting for almost an hour just to get one order?? Wow and I saw other people recieved their food after us, but we ordered first. it must be first come, first serve! i will not gonna order food again here at kfc inside polo park.
HR
Hyacinth Anne Relliquette
Nov 13, 2025
5.0
The food is fresh and staffs are very accomodating.
KS
kevin Schultz
Nov 11, 2025
2.0
My girl friend ordered on the kiosk and it wouldn’t accept her name (cassidy) because it has a bad work in the name :/
SH
Sarah Faye Hamoy
Sep 8, 2025
1.0
When got there to pick up my food at 6:17pm, the food was not ready. Waited until 6:40pm with constant reminder to workers that I only had limited time since it was for my 30 min break. Food wasn’t fresh when it was given to me and service was very bad. I waited for a long period of time when in fact I also ordered it ahead. Waste of time.