Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
764 reviews
5 stars
236
4 stars
125
3 stars
116
2 stars
75
1 star
212
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors, sticky surfaces, and unkempt bathrooms.
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment in the freshness.
Staffing Issues
Several customers noted that the location appears to be understaffed, leading to slow service and mistakes with orders.
Ordering System
The new AI ordering system received negative feedback for being ineffective and causing order errors.
- JSjohn silviaNov 2, 20251.0Very dirty , trash over flowing the cans inside , employees have their kids there while they’re working and it’s like a daycare . Went twice in a month and was the same . Waited to order the first time with nobody in there and was standing there for 15 mins . The last time I just went nobody even came to take my order so we walked out .
- GGGreedOct 31, 20251.0Front staff manager in red shirt with black curly hair was rude and did not respect the fact that the food was overcooked, she gave me a face and one of the staff said “I told yall were out of tenders” very unprofessional and made me uncomfortable. Will not return.
- KKKeithOct 30, 20251.0This place is non functional and now I have to go somewhere else on my lunch break. You can't even order and it's just chaos
- NTNicholas TavernaOct 21, 20253.0The food was not the freshest or hottest, but still acceptable. It was really hard to find the entrance to the parking lot and get to the drive-through because of major roadwork going on all around the restaurant, but I guess that’s not their fault.
- BSBeth SmithOct 5, 20252.0I placed a pick up order for the drive thru. Omg. The WAIT for food was ridiculous. We're talking easily 10mins at the window and that doesn't include the 15mins of waiting for the people who ordered ahead of us. Food order was wrong. My chicken wrap was beyond cold and the chicken was so dry that it felt like it must've been from the AM shift. Sauces? Completely wrong. So much ice in the drinks that you only got a few gulps before you hit the bottom. Kids and my mom said their food was warm and made right, only reason they got two stars. Worst Wendy's that I've ever been to. 0 out of 10 recommended.
Frequently Asked Questions About Wendy's
Is 560 Southwest Cutoff Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Worcester, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Worcester, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (508) 793-1601.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 560 Southwest Cutoff Wendy’s serve breakfast?
Yes, this Wendy’s location in Worcester, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru operating hours at Wendy's located at 560 Southwest Cutoff, Worcester, MA?
The drive-thru is open Monday to Friday from 6:30 AM to 1:00 AM, and Saturday to Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast options?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery may be available depending on your area. You can check availability by using the Wendy's app or visiting order.wendys.com and entering your delivery address.
What payment methods are accepted at Wendy's, 560 Southwest Cutoff?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact Wendy's at 560 Southwest Cutoff for feedback or questions?
You can call the location directly at (508) 793-1601, use the Customer Care Live Chat at www.wendys.com/contact-us, or complete the Wendy's Customer Satisfaction Survey online.
Where can I find the menu and pricing for this Wendy's location?
Menu pricing and items can be viewed online at order.wendys.com or through the Wendy's mobile app after selecting this location.
Are there any nearby points of interest close to this Wendy's in Worcester?
Yes, nearby places include Papa Gino's pizza restaurant, CareWell Urgent Care clinic, and Price Chopper supermarkets, among others.
How can nearby gas stations help customers visiting Wendy's at 560 Southwest Cutoff?
Nearby gas stations like Mobil, Exxon & Mobil, BP, and 7-Eleven provide convenient refueling stops, making it easy to grab fuel and a meal in one trip to Wendy's.
Are there nearby medical services for those visiting Wendy's?
Yes, CareWell Urgent Care and CareWell Urgent Care Worcester Greenwood Street emergency services are close by, offering prompt medical assistance if needed.
What other dining options are near Wendy's at 560 Southwest Cutoff, Worcester?
Additional nearby dining spots include Papa Gino's pizza restaurant, Family Table diner offering breakfast and brunch, and Racha Thai Asian restaurant.