A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
The store is often reported as clean, but there are frequent mentions of poor stock levels, dirty conditions, and expired products.
Customer Service
While some employees are praised for their friendliness and helpfulness, there are numerous complaints about rude management and inadequate staffing.
Pricing
Many customers find the prices to be high compared to competitors, with some stating that the store is overpriced and lacks good deals.
Checkout Experience
The self-checkout system is criticized for being frustrating and poorly managed, with long waits and malfunctioning equipment.
Nostalgia and Loyalty
Several customers express sadness over the store's potential closure, sharing fond memories and a long history of shopping there.
DF
David Fallon
Aug 25, 2020
3.0
Shelves are empty
KC
Kristen C
Dec 15, 2019
4.0
Produce department is lacking here.
EM
Elijah Mercadante
Nov 29, 2019
1.0
A nice supermarket that (I use to go to regularly) the prices are somewhat steep but if you shop the deals it’s a good bargain. They do have a good deal on their ice. They just updated their self checkouts, they also have this cool robot that drives around the store looking for spills and safety hazards. It’s overall a nice place to buy groceries.