Stop & Shop

4.0
604 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
940 West Boylston Street, Worcester, MA
01606, United States

Hours

Reviews

4.0
604 reviews
5 stars
279
4 stars
166
3 stars
90
2 stars
25
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with rude and unhelpful staff, particularly in the deli and checkout areas.

Pricing

Customers frequently noted that prices are higher than competitors, with some feeling that the store engages in price gouging.

Product Quality

There are mixed reviews on product quality; while some customers praised fresh produce, others reported spoiled items and poor quality in certain departments.

Store Cleanliness

The store is generally described as clean and well-organized, contributing positively to the shopping experience.

Staff Friendliness

While some staff members were noted as friendly and helpful, others were described as unfriendly or dismissive, leading to inconsistent customer experiences.
  • JK
    Jimmy Kakouris
    4 days ago
    5.0
    I wanted to say thank you to Jaime for coordinating and helping with the purchase of turkeys to be donated. As well as the following staff, London, Brody, and the meat manager. They made the purchase smooth and efficient.
  • BU
    Belle Unwin
    Oct 17, 2025
    1.0
    This store has an issue with quality control and poor customer service. Their berries are always spoiled with moldy rotten fruit festering in the containers, and many other items are past their sell by date, especially their breads and baked goods. I bought two loaves of When Pigs Fly sourdough today and didn’t realize until I got home that they’re both past their sell by date. So many of the employees are miserable and don’t want to engage in conversation, and they become annoyed when you ask them simple questions. Also, their prices are higher than the other stores in the area.
  • PF
    Peter Whitney (Tobias Fox)
    Oct 14, 2025
    5.0
    THEY HAVE KNORR
  • SB
    S.L. Butler
    Oct 14, 2025
    5.0
    85 is store to be Great stock and fare Meat dept has friendly staff And others show some respect My to go is the simbu strawberry Bai.. and the coffee ice cream choices..
  • CK
    Cristina Kennedy
    Oct 2, 2025
    1.0
    I would like to give it 0 stars but unfortunately they don't give that option. I went to this store this morning, found all my items except one which I went to the deli counter to ask about and was told to ask the Cook. What a mountain of disappointment was such person. I approached and said "Good morning" and got back "Yeah, it is morning" with such a bitter attitude. I thought your employees were hired to also know how to talk to customers, but apparently that's a skill most of them don't possess. He had overheard me asking someone else in deli before I was told to ask him so by the time I came over to talk to him, he was annoyed I was asking for information on something. He cut me off half way through my questions and at one point I had to explian why I was asking a question about something. And I thought to myself that maybe that was just his way, an unhappy person who only opens boxes and stocks shelves all day, but them noticed when another employee came around he treated him with smiles and happy comments with a different attitude. So that's Stop & Shop torture game. Stop, shop, because we want your money, but God forbid you want to ask our employees a question, we will give you Fresh Crap, coz that's all we got to offer. The only employee who does their job well in this whole chain is Marty.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop on weekdays?

Stop & Shop in Worcester is open from 7:00 AM to 10:00 PM Monday through Friday.

Does Stop & Shop offer grocery delivery services?

Yes, Stop & Shop provides delivery services for customers who prefer to shop from home.