Stop & Shop

4.0
610 reviews
Get DirectionsCallWebsite

Business Details

940 West Boylston Street, Worcester, MA
01606, United States
(508) 852-0505
https://stores.stopandshop.com/ma/worcester/940-west-boylston-street
GoogleFacebook

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
940 West Boylston Street, Worcester, MA
01606, United States

Hours

Reviews

4.0
610 reviews
5 stars
282
4 stars
168
3 stars
89
2 stars
25
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive.

Product Quality

Frequent complaints about the quality of produce and other items, with many items being outdated or spoiled.

Pricing Issues

Customers noted that prices are generally higher than competitors, leading to perceptions of price gouging.

Store Cleanliness

The store is often described as clean and well-organized, although some customers reported issues with product availability.

Staff Friendliness

While some staff were praised for being friendly and helpful, others were criticized for their negative attitudes.
  • WB
    Wally B
    Dec 23, 2025
    1.0
    If you're there late and items ring up incorrectly they won't help you/give you your money back. So tomorrow I have to go back on Christmas Eve in order to not be stolen from :) Big shout out to John for being incredibly unhelpful to my partner and not helping them when they were both in the store. Great stuff from him.
  • JC
    jakelin claude
    Nov 23, 2025
    4.0
    So organice and pretty however high princes
  • JK
    Jimmy Kakouris
    Nov 20, 2025
    5.0
    I wanted to say thank you to Jaime for coordinating and helping with the purchase of turkeys to be donated. As well as the following staff, London, Brody, and the meat manager. They made the purchase smooth and efficient.
  • BU
    Belle Unwin
    Oct 17, 2025
    1.0
    This store has an issue with quality control and poor customer service. Their berries are always spoiled with moldy rotten fruit festering in the containers, and many other items are past their sell by date, especially their breads and baked goods. I bought two loaves of When Pigs Fly sourdough today and didn’t realize until I got home that they’re both past their sell by date. So many of the employees are miserable and don’t want to engage in conversation, and they become annoyed when you ask them simple questions. Also, their prices are higher than the other stores in the area.
  • SB
    S.L. Butler
    Oct 14, 2025
    5.0
    85 is store to be Great stock and fare Meat dept has friendly staff And others show some respect My to go is the simbu strawberry Bai.. and the coffee ice cream choices..
Read more reviews on Google

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop on weekdays?

Stop & Shop in Worcester is open from 7:00 AM to 10:00 PM Monday through Friday.

Does Stop & Shop offer grocery delivery services?

Yes, Stop & Shop provides delivery services for customers who prefer to shop from home.