Pizza Hut

3.9
707 reviews
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Business Details

349 Grafton St, Worcester, MA
01604, United States
(508) 755-5840
https://locations.pizzahut.com/ma/worcester/349-grafton-st
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 349 Grafton St in Worcester, MA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
349 Grafton St, Worcester, MA
01604, United States

Hours

Reviews

3.9
707 reviews
5 stars
347
4 stars
165
3 stars
80
2 stars
37
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including unhelpful staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about soggy pizzas, missing toppings, and overall disappointment in taste.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, particularly in restrooms.

Pricing Concerns

Several customers expressed dissatisfaction with high prices compared to competitors, feeling that the value did not match the quality.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff, good service, and enjoyed specific menu items like the stuffed crust pizza.
  • MS
    Mhr Saad
    Oct 20, 2025
    1.0
    Ask for restroom key for only wash hand but they lost the key i just saw some coming out
  • JM
    Julio Marcel
    Oct 20, 2025
    3.0
    No offense stop being cheap on delivery orders,you guys always cheap out, any delivery order I’ll have compared to when I order pick up ,plus no way I can make a complain about my pizza on the app ,I order the Nashville chicken pizza but where’s my damn spice seasoning Just a plain cheese and chicken pizza and dude BARLEY ANY DAMN DRIZZLE stop being cheap and make the orders with passion not misery
  • FA
    Francisco A. Morales Rodríguez (Ata)
    Oct 20, 2025
    5.0
    Buen servicio, tiempo de espera aproximadamente 30 minutos para preparación del pedido, el lugar ofrece zona para comer en el mismo lugar.
  • CC
    Chris Cowgill
    Oct 18, 2025
    3.0
    Clean place but staff not very helpful. Ordered online for pickup, ask to use the bathroom but I was told the key was locked inside the bathroom. This by a person exiting the staff bathroom right next to it. The Internet prices I paid were more expensive than the prices listed in the restaurant. I brought that to the cashier's attention and I was told the prices just changed. No action on resolving my overpayment. I was the only one waiting and the cashier just stood there while another employee put my order in a insulated bag. Once that person went back to the kitchen she pulled it out. Not very efficient. I'm sorry I added a tip ahead of time if I only knew. Maybe delivery is better? You may get cheaper prices if you order in store.
  • BB
    brit
    Sep 20, 2025
    1.0
    these people SUUUUUUCKKKKK. they never answer the phone no matter how much you call them. and even doing doordash orders, they have insanely poor service and take hours to fulfill orders when they’re not even busy. i hate this pizza hut and will never order from them again
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Frequently Asked Questions About Pizza Hut

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