McDonald's

3.3
1683 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
548 Lincoln St, Worcester, MA
01608, United States

Hours

Reviews

3.3
1,683 reviews
5 stars
558
4 stars
311
3 stars
307
2 stars
154
1 star
353

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times at both the drive-thru and inside the restaurant.

Cleanliness

Many reviews highlighted significant cleanliness issues, particularly in the dining area and children's play area, with dirty tables and unsanitary conditions.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Staff Behavior

Several reviews mentioned rude or unprofessional behavior from staff, including poor customer service and lack of attention to customers.

Food Quality

While some customers enjoyed the food, there were complaints about freshness and quality, including instances of undercooked items.
  • MP
    mark padilla
    Dec 21, 2025
    2.0
    The drive thru parked over 8 vehicles in a row all at once
  • NP
    Nick-E P
    Dec 21, 2025
    2.0
    They take forever here, foods not too bad.
  • AG
    Allen Gutierrez
    Dec 7, 2025
    2.0
    Service was slow, and our order was slightly incorrect. But the worst issue was cleanliness. Almost all tables were dirty. The playground was especially concerning, it was filthy and freezing cold because the heat was off. Major hygiene issues need to be fixed.
  • PL
    Peter Lyons
    Dec 1, 2025
    1.0
    Even if you’re there for lunch, be prepared to wait. I Almost alve to wait for my order to come out. It is the slowest McDonald’s in the Commonwealth of Massachusetts. even as I typed this, there are seven vehicles waiting.
  • BB
    BigMuthaTruckah
    Nov 23, 2025
    1.0
    While waiting in line for a half hour at the speaker, the rude and obnoxious female employee on the headset kept telling me to wait 3 TIMES while taking the order at the speaker next to me. When I said something about it, she said "Well if you don't like it, you can leave." So I happily went to Wendy's and I will not be going back to that location. The order accuracy and quality are often sub-standard as well because most of the kids inside like to ignore the customers and play on their phones. If you don't believe me, check the cameras. Thank you.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 548 Lincoln St, Worcester?

McDonald's in Worcester is typically open from 6:00 AM to 11:00 PM on most days, with extended hours until 11:30 PM on Tuesdays and 24-hour service from Thursday to Saturday.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily, generally from 5:00 AM to 2:00 AM, with extended delivery hours until 4:59 AM from Thursday to Saturday.