McDonald's

3.5
1858 reviews
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Business Details

529 Southwest Cutoff, Worcester, MA
01607, United States
(508) 752-1097
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
529 Southwest Cutoff, Worcester, MA
01607, United States

Hours

Reviews

3.5
1,858 reviews
5 stars
637
4 stars
408
3 stars
335
2 stars
158
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, many complained about cold, incorrect, or poorly prepared items.

Cleanliness and Safety

Several reviews highlighted concerns about cleanliness, including dirty bathrooms and a generally unwelcoming atmosphere.

Staff Attitude

Feedback varied on staff friendliness, with some praising individual employees while others noted rudeness and lack of professionalism.

Operational Efficiency

The restaurant struggled with operational efficiency, particularly during busy times, leading to frustration among customers.
  • TJ
    T J
    Nov 13, 2025
    5.0
    The food is always hot and correct, have really had no issues at this McDonalds. Keep up the great work
  • TO
    Tom OBrien
    Nov 8, 2025
    5.0
    Don't except the 1.25 fountain drinks, they were up to 1.92 the other day, but it's still a deal compared to other fast food places
  • TH
    Tom Hoare
    Nov 4, 2025
    1.0
    I have been to this McDonalds probably 10 times. Id guess my average wait time is close to 10 minutes. Last time I came, they literally ran out of Beef.... how does that happen at a literal franchise burger store? This time, they ran out of soda... also, the drive thru line has 2 lanes, yet they consistently do 3 cars in one lane to 1 car in the other... what's the point of multiple lanes.
  • JF
    Juan Florido
    Oct 23, 2025
    5.0
    They make burgers with love and, in my experience, they are very friendly and nice with customers 😊
  • AH
    Aniris Hernandez
    Oct 1, 2025
    3.0
    Food was hot and ready in maybe less than 7 minutes of ordering. It was nice and clean inside. Other than that, the only issue is that there is never anyone at the front; you literally have to kind of go behind the counter to grab someone just to take your order. Employees should always have an eye out for the front counter especially as it gets busy. No customer wants to hunt down an employee to take their order at the front. I also believe that the bathrooms are locked and you have to ask to use the restroom. Lots of flies inside.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 529 Southwest Cutoff, Worcester?

McDonald's at 529 Southwest Cutoff, Worcester, is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24 hours a day, 7 days a week.