Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and poor communication.
Order Accuracy
Many customers experienced issues with incorrect orders, including wrong items and missing ingredients.
Cleanliness
The location is generally reported as clean, but there are concerns about food handling practices.
Food Quality
Several reviews mention dissatisfaction with food quality, including burnt items and incorrect preparation.
Speed of Service
Service speed varies, with some customers noting quick service while others report long waits and inefficiencies.
JR
janelys rivera
Jan 1, 2026
1.0
very annoyed i spend 50 something dollars on my regular dunkin’s order and first it got sent to me without HALF MY ORDER. i ordered two donuts, two breakfast wraps, and two croissants plus a juice and two other drinks. my drinks came with no straw and all i had was the drinks and donuts … and had the order redone and sent out and when i received what i was missing my wraps were croissants, the juice was incorrect and if it weren’t for the fact i asked the dasher for straws i would’ve been left without it. highly disappointed in this location!
AS
Avaline Staffier
Dec 29, 2025
5.0
Ive gone here almost everyday on the way to school, and every time there always super quick. Going through the drive thru takes about 10 seconds.
AJ
Andrea Janbaz
Dec 14, 2025
1.0
I've been here over the weeks to grab something quick when needed.
i always have a problem with the Ukrainian woman, because she rushes you on the order,and on the food so her timer doesn't turn red.She doesn't use the label printout and put it on the cup,and always has an aggressive attitude.
(She was working 9pm, 14th 2025.)
This has resulted in cold food and half a cup of coffee.
-On top of that she took back the food, and placed it on meal prep area where another woman was cutting a croissant, the lady meal prepping then decided to touch my bag and mess with everything in it while I AM ACTIVELY SICK! (11:40am-12pm) 14th 2025
I yelled at her to stop touching the bag and to go change her gloves because I am sick.
They shouldn't have even took the bag back, whether I was sick or not because I can only imagine how many other times they've done this, and risked other peoples health.
Consider this a warning.
I will be calling the manager in the morning,and I'm not opposed to calling OSHA for a health code violation!
* And I shouldn't be getting eye rolls because you can't do your job right, and I have to step and be your manager.*
TC
T C
Oct 30, 2025
4.0
Staff was very helpful. Customer service was on point. Food ordered was fresh.
MG
Marilyn Gonzalez
Sep 9, 2025
1.0
On 9-9-2025@ 4 Pm I purchased 2 coffee the coffee was made wrong and the service at the drive-thru was terrible