Brand Certified
Dunkin'
3.8(356 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
295 Shrewsbury St, Worcester, MA
01604, United States
Certified by Dunkin' • Feb 22, 2026
(508) 757-6168
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
356 reviews
5 stars
186
4 stars
61
3 stars
35
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Cleanliness
Some reviews mentioned cleanliness issues, including unsanitary conditions and unkempt areas within the store.
Staffing Issues
Customers noted that the location often has insufficient staff, leading to slow service and long wait times.
Mixed Quality
While some customers praised the quality of the coffee and food, others reported undercooked or cold items, indicating inconsistency.
- BTBrayhan TerrreroNov 17, 20251.0I don't recommend ordering delivery here, it's a total waste of time, horrible service 👎🏽👎🏽👎🏽👎🏽👎🏽
- DEDaryel EstradaNov 15, 20251.0I ordered a Carmel craze signature iced latte it was missing everything for example I was missing the Carmel I was missing the cinnamon and I had no sugar. Also I order the new cookie cloud latte she gave me no cookies crumbs and it tasted very very weird I gave it back to the lady and asked her if she can give me the cookie crumbs she said yes and when she gave it back to me there was no cookie I wasn’t going to ask again because I was in a rush terrible service I wish I can get a refund
- DKDeklet KlettNov 7, 20252.0The service is terrible. It can easily take you 5 minutes for a cup of coffee. No staff, only one girl is on duty every morning. And she is slow. The customers care is very poor. Something needs to be done. One lady who seems to be the manager is no better than the girl.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website