Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
356 reviews
5 stars
186
4 stars
61
3 stars
35
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Cleanliness
Some reviews mentioned cleanliness issues, including unsanitary conditions and unkempt areas within the store.
Staffing Issues
Customers noted that the location often has insufficient staff, leading to slow service and long wait times.
Mixed Quality
While some customers praised the quality of the coffee and food, others reported undercooked or cold items, indicating inconsistency.
- BTBrayhan TerrreroNov 17, 20251.0I don't recommend ordering delivery here, it's a total waste of time, horrible service 👎🏽👎🏽👎🏽👎🏽👎🏽
- DEDaryel EstradaNov 15, 20251.0I ordered a Carmel craze signature iced latte it was missing everything for example I was missing the Carmel I was missing the cinnamon and I had no sugar. Also I order the new cookie cloud latte she gave me no cookies crumbs and it tasted very very weird I gave it back to the lady and asked her if she can give me the cookie crumbs she said yes and when she gave it back to me there was no cookie I wasn’t going to ask again because I was in a rush terrible service I wish I can get a refund
- DKDeklet KlettNov 7, 20252.0The service is terrible. It can easily take you 5 minutes for a cup of coffee. No staff, only one girl is on duty every morning. And she is slow. The customers care is very poor. Something needs to be done. One lady who seems to be the manager is no better than the girl.
- LNLuan NguyenAug 28, 20251.0Very rude no skills on customer service
- KSKerri StolbergAug 24, 20251.0Employees can’t follow directions at all. I usually place a pickup order and half the time it’s not ready when I drive up there (I give them at least 10 mins before going there), or it’s wrong. Today my sandwich had yellow cheese instead of white cheese and my matcha had way more vanilla in it than I asked for. I purposely put ONE pump in the app, not three for a medium, it’s not a mistake on my part, and I don’t want someone hitting the pump a bunch of times. Also I ordered 10 munchkins and I didn’t get a single glazed one! It’s 10:30am, they can’t be out of them. I used to work at Dunkin’s as well so I’m pretty disappointed every time I come here.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' at 295 Shrewsbury St, Worcester, MA?
Dunkin' is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers delivery and curbside pickup services to make ordering convenient.
What new holiday menu items can I try at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.
Can I order ahead from Dunkin' using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available on iOS and Android, for a fast grab and go experience.
What types of food and drinks does this Dunkin' offer?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and various premium beverages available throughout the day.
Does Dunkin' Worcester have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for easy and quick service.
Are there any family-friendly amenities at this Dunkin'?
Yes, Dunkin' welcomes families and children and has dine-in and takeout options with free Wi-Fi available.
What are some nearby places I can visit before or after enjoying Dunkin'?
Nearby you can find Redbox for movie rentals, Basil n' Spice Thai Cuisine for a delicious Asian meal, and Funky Murphys, a local pub and bar for drinks and American food.
How can nearby places like Subway or Meraki complement my visit to Dunkin'?
After grabbing coffee or breakfast at Dunkin', you can visit Subway for a quick sandwich or Meraki for desserts and coffee to extend your meal or meet friends nearby.
If I need automotive or personal care services near Dunkin', where should I go?
Take 5 Oil Change and Jiffy Lube are close by for car maintenance, and beauty salons like Pretty by Jo and Rinse offer spa and beauty services near Dunkin'.