Location.com logo
Brand Certified

Dunkin'

4.0
(687 reviews)

Business Details

665 Plantation St, Worcester, MA
01605, United States
(508) 852-8400
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
665 Plantation St, Worcester, MA
01605, United States

Hours

Reviews

4.0
687 reviews
5 stars
310
4 stars
189
3 stars
96
2 stars
32
1 star
60

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Service quality varied significantly; some reviews praised friendly staff while others highlighted rude and unprofessional behavior.

Cleanliness

The cleanliness of the location was inconsistent, with some customers noting dirty tables and restrooms.

Speed of Service

While some customers experienced quick service, others reported long wait times and slow drive-thru operations.
  • CC
    Christine
    Feb 12, 2026
    5.0
    I have been going to this Dunkin' Donuts since they have opened up. The staff is wonderful, they always greet you with a smile and the food is always great and hot and fresh. Every time I go in there they always make me feel like family because they always have a smile on their face and they talk to you and they just make me smile and most times I'm cracking jokes with them. The manager is phenomenal I couldn't say nothing better about this Dunkin' Donuts it's the best Dunkin' Donuts in this part of Lincoln Street in Plantation.
  • CM
    Curtis Markley
    Feb 6, 2026
    1.0
    Just awful. I only order lattes from Dunkin, and every other Dunkin, I never have a problem. This Dunkin, for WHATEVER reason, refuses to give me a latte. Every, single, solitary time I order one, they give me a regular hot coffee, with ONE of the things that I order. I got a Toasted Almond and Vanilla Latte with whole milk and four sugar. What I GOT was an original hot coffee, with toasted almond, four sugar, and four regular milk. I'm very disappointed, and I think I'll be avoiding this location going forward.
  • ER
    Emily Rose
    Feb 3, 2026
    5.0
    This is truly the best Dunkin’s I’ve ever been to. The staff here are always kind and patient. When I order in the drive through, I am in and out of line in under 3 minutes no matter what. To top it all off, they’ve never gotten my order wrong! Highly recommend :)
  • ER
    Evandro Rodrigues
    Jan 20, 2026
    1.0
    filled my drink with ice, absolutely ridiculous.
  • TT
    Todd
    Jan 4, 2026
    1.0
    I drive 10 min out of the way bkr Now. The new workers mess up my wife's order every time now. I don't have time to leave reviews but if you ruin my order 3 times on a row. I come back only the 3rd time. The man with the chin strap beard was so rude. I said I don't mind losing for the mess up they caused so he gave no apology. I paid another $4.79. And my wife said it's still wrong. She gets a latte with sugar??? How you mess that up. 3 times?! Then don't even offer to give me a replacement when I come in with the full crap you made. It's just gross I worked at Starbucks and Dunks you charge the same. Hold these people accountable. If you hate your job go home. My job sucks too but I show up and do it well. Never going to drinks again. I could go to random dunks and they would replace. It's so frustrating

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 665 Plantation St, Worcester, MA?

Dunkin' in Worcester, MA is open Monday through Friday from 4:30 AM to 8:00 PM, and on weekends from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: