Dunkin'

3.7
462 reviews
Decked Out Lattes
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Business Details

265 Grafton St, Worcester, MA
01604, United States
(508) 755-0115
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
265 Grafton St, Worcester, MA
01604, United States

Hours

Reviews

3.7
462 reviews
5 stars
217
4 stars
82
3 stars
53
2 stars
18
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and overflowing trash.

Food Quality

Several reviews mentioned issues with food quality, including stale items and incorrect orders.

Staff Attitude

There were mixed reviews about staff attitude, with some praising friendly service while others reported rudeness and unprofessional behavior.

Operational Efficiency

Customers frequently complained about slow service and long wait times, particularly in the drive-thru.
  • RL
    Rachel Litvak
    Nov 1, 2025
    1.0
    Worst Dunkin’s ever! I ordered a sausage egg and cheese in the drive thru. They put cheese and egg on the bagel, wrapped it up, put it in the bag and threw the sausage in the bag with it!!!!! How sad
  • WT
    wyatt tetreault
    Oct 30, 2025
    2.0
    They just threw the frosted donut in the bags and made it impossible to get out without losing the frosting
  • KG
    Khazar Gasimov
    Sep 25, 2025
    1.0
    I have never seen Dunkin like that location. All employees doing nothing.
  • SS
    Sara S
    Sep 22, 2025
    1.0
    She claimed her name is ally. Was extremely rude.. left me waiting at the register saying nothing . So some other ppl walked in telling me they ring up where food os delivered I guess. And when I walked up gave her my money and told her what I wanted.. she refused to serve me. She said she was taking the man who just walked in behind me. I was like why u seen me waiting their and said nothing. 2 other ppl walked in confused too. She claims she dont have tp tell me nothing and she can take orders where ever she wants. Supposedly her name was alley No uniform or tag. And the man behind me kept telling her to take me 1st cuz im.in a rush and been waiting. I would never go there again.. worst customer service ive seen in my life.
  • SC
    Shirley Campos
    Aug 17, 2025
    1.0
    In general, service is very bad, but today it exceeded expectations in terms of BAD SERVICE!
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 265 Grafton St, Worcester, MA?

Dunkin' is open every day from 4:00 AM to 10:00 PM.

What kinds of meals can I get at Dunkin' Worcester?

Dunkin' serves breakfast, lunch, and brunch items including coffee, espresso, breakfast sandwiches, and donuts.