Brand Certified
Dunkin'
3.3(277 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
648 Chandler St, Worcester, MA
01602, United States
Certified by Dunkin' • Feb 22, 2026
(508) 767-0341
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.3
277 reviews
5 stars
111
4 stars
46
3 stars
24
2 stars
19
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unprofessional service from staff.
Order Accuracy
Many reviews highlight consistent issues with incorrect orders, leading to customer frustration.
Staff Attitude
While some customers praised individual staff members for their friendliness, overall sentiment suggests a lack of positive staff attitude.
Speed of Service
Customers frequently reported slow service, particularly in the drive-thru, with long wait times noted.
Quality of Products
Several reviews mentioned dissatisfaction with the quality of coffee and food items, often describing them as poorly made or not as expected.
- CMCandace Lynn MatthewsFeb 2, 20261.0This place deserves negative stars. The customer service was shockingly rude and unprofessional. Instead of being helpful, the staff were dismissive and disrespectful, which completely ruined the experience. I would not recommend this place to anyone. Do better.
- ADAndrew DescoteauxJan 26, 20265.0All workers very nice, Bianca is a very hard worker and seems to be always up to par with all customers, Any time I walk in she always makes my coffee with care. Shes very quick and efficient. Whoever the manager is she does a great job keeping her workers in check very rare to find at a Dunkin.
- MGMaritza GustaveNov 28, 20251.0This place is awful , worst Dunkin I’ve ever visited . They’re all rude , unprofessional & the order is NEVER done as requested . I’m not sure how they’re still operating.
- JSJake SNov 17, 20251.0This place is obsurd. Tried giving me a coffee from an empty tap. If you don't know what that means, it shoots out pure foam of whatever liquid is in it(cold brew in my case). I get them to remake it and I receive an attitude and a remade coffee. I also order 2 other drinks, a coffee and refresher. The coffee came out as it usually would. The refresher? I had to ask myself the same thing, where is it? I'm looking at 3 out of 5 employees not including manager and I'm the only person left in the store. I have to ask them to make it again 6 minutes after my last drink was received. The employees that were standing there needed to be told "this guy is waiting for his drink" even after letting them know. And baristas want more than minimum wage
- DCDanielle ChasseSep 9, 20255.0Our order was taken quickly by Aisela & colleagues..Staff were friendly,polite, & kind..with great teamwork noted..Respectful towards customers & one another...Food was phenomenal..Nothing forgotten in the order .Order was called out so we knew it was ready..The pumpkin latte was made correctly ..The "Sabrina daydream refresher" was mixed properly with no curdling noted ..hope they continue with their great teamwork..
Frequently Asked Questions About Dunkin'
What are the regular opening hours for this Dunkin' location in Worcester, MA?
This Dunkin' is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.
Can I order ahead or use delivery services at Dunkin' Worcester at 648 Chandler St?
Yes, you can order ahead using the Dunkin' mobile app or website, and delivery is available at this location.
What are some of the specialty drinks and seasonal menu items available at Dunkin' Worcester?
Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for holiday cheer.
Does this Dunkin' offer breakfast and lunch options?
Yes, Dunkin' serves breakfast, lunch, and brunch including coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru available at the Worcester Chandler St Dunkin'?
Yes, this Dunkin' location offers a drive-thru service for a quick and convenient visit.
Does Dunkin' Worcester provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at this Dunkin' location to enhance your visit experience.
What nearby coffee shops or places can I visit before or after my Dunkin' visit?
Nearby coffee shops include another Dunkin', and Worcester Sweets Cafe, which also offers smoothie juices and baked goods, ideal for exploring local flavors.
Are there automotive services close to Dunkin' Worcester at 648 Chandler St?
Yes, Valvoline Instant Oil Change is nearby for quick oil changes and automotive repair services, convenient if you want to take care of your vehicle during your visit.
What beauty and grooming services are available near Dunkin' in Worcester?
Nearby options include Lina's Nails, L & R Hair Design, and Goodfellas Barber Shop, perfect for a grooming session before or after grabbing coffee.
Where can I find a bank or financial services near Dunkin' Worcester?
Cornerstone Bank and Bank of America are close by, along with Forward Financial Services and Strategic Accounting & Tax Service LLC for financial advising and tax help.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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