Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
336 reviews
5 stars
149
4 stars
63
3 stars
37
2 stars
21
1 star
66
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Many reviews highlighted poor customer service, with staff displaying rudeness and unprofessional behavior.
Speed of Service
Customers frequently mentioned slow service times, particularly during peak hours.
Cleanliness
Some reviews noted cleanliness issues, particularly with staff hygiene and the overall store environment.
Staff Attitude
Several customers experienced negative interactions with staff, indicating a need for better training in customer service.
- TPThinh PhamDec 26, 20251.0Order from mobile app and got none of the things I ordered Iced cappuccino got nothing just plain ice coffee and nothing else not even cream Customer service is not existing
- MOMichael OrtegaDec 12, 20251.0Ordered ahead 10 mins and arrived and had to wait another 15 mins for my food. I grabbed my coffee since my food wasn’t ready yet and the older lady behind the counter grabbed my coffee out of my hand and put it down and said I had to wait for my food to be done to grab it. I told her it’s already been past 20 mins including the time I ordered ahead and she walked away mad. Absolutely disgusting behavior and extremely slow dunkin when it comes to ordering food.
- MAMatheus AltamiroOct 10, 20251.0I don’t know what happens, they never make their order right, they treat the app drivers so badly that they leave them waiting for more than 40 minutes Não sei o que acontece eles nunca faz seu pedido certo trata tão mal os motorista de aplicativo que deixa eles esperando mas de 40 minutos
- JBJohn BigAug 8, 20231.0One star it’s the lowest I can Give. Worst customer service ever.Morning staff are bunch rude lazy employees.
- CBCrystal BickfordJul 16, 20213.0Very slow service
Frequently Asked Questions About Dunkin'
What are the business hours for Dunkin' at 990 Grafton St, Worcester, MA?
Dunkin' is open daily from 4:00 AM to 10:00 PM.
What special holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does the Worcester Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does Dunkin' in Worcester offer drive-thru service?
Yes, this location includes a drive-thru for convenient ordering and pickup.
What kind of food and drinks can I expect at Dunkin'?
Dunkin' offers coffee, espresso, donuts, breakfast sandwiches, tea, and other premium beverages, with a focus on baked goods and coffee.
What nearby places can I visit before or after stopping at Dunkin'?
Nearby places include friendly eateries like McDonald's and Friendly's, pet stores like Gibson's Natural Pet, and fitness centers like East Coast Fitness and Snap Fitness.
Is there another coffee shop near the Dunkin' location at 990 Grafton St?
Yes, Starbucks is a nearby coffee shop where customers can explore alternative coffee and smoothie options.
Are there any automotive service centers close to Dunkin' at 990 Grafton St?
Yes, customers can find several nearby automotive services including Jiffy Lube, Goodyear Auto Service, Just Tires, and AutoZone, which can be convenient if your vehicle needs service while you grab a coffee.