Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Worcester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
334 reviews
5 stars
149
4 stars
63
3 stars
37
2 stars
21
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including negative attitudes and lack of respect towards customers.
Cleanliness and Environment
While some customers noted cleanliness and a welcoming atmosphere, others reported unsanitary conditions and poor maintenance.
Speed of Service
Customers consistently complained about slow service, long wait times, and inefficiencies in order processing.
- MAMatheus AltamiroOct 10, 20251.0I don’t know what happens, they never make their order right, they treat the app drivers so badly that they leave them waiting for more than 40 minutes Não sei o que acontece eles nunca faz seu pedido certo trata tão mal os motorista de aplicativo que deixa eles esperando mas de 40 minutos
- DEdayary eJun 10, 20255.0The girl working names Yarielys is such an amazing worker! She is the sole reason why I go to 990 dunkin. She made sure my order was hit and good to go. Would recommend 10/10!
- OFOlivia FournierJun 6, 20255.0Woman at the drive through window is so kind. Always says to have a beautiful day. She’s deserves a raise
- SWSpacial WhisperJan 19, 20241.0The worker at the window was very rude to me. All she said was “ dude you’re far away from the window” and handed me my order I apologized and said have a nice night which she did not respond. Idk if she’s a manager or what but definitely middle aged a bit bigger lady I’m a frequent customer here
- MGMatthew GatewoodDec 26, 20175.0I order online Monday-Friday and pick up in store on my way to work. The staff is friendly, the restaurant is clean, and my order is always right. The occasional times I stop in on the weekend and see the line out the door and I walk right in and grab my food. More people should use the online ordering. Great stop to start the day.
Frequently Asked Questions About Dunkin'
What are the business hours for Dunkin' at 990 Grafton St, Worcester, MA?
Dunkin' is open daily from 4:00 AM to 10:00 PM.
What special holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does the Worcester Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does Dunkin' in Worcester offer drive-thru service?
Yes, this location includes a drive-thru for convenient ordering and pickup.
What kind of food and drinks can I expect at Dunkin'?
Dunkin' offers coffee, espresso, donuts, breakfast sandwiches, tea, and other premium beverages, with a focus on baked goods and coffee.
What nearby places can I visit before or after stopping at Dunkin'?
Nearby places include friendly eateries like McDonald's and Friendly's, pet stores like Gibson's Natural Pet, and fitness centers like East Coast Fitness and Snap Fitness.
Is there another coffee shop near the Dunkin' location at 990 Grafton St?
Yes, Starbucks is a nearby coffee shop where customers can explore alternative coffee and smoothie options.
Are there any automotive service centers close to Dunkin' at 990 Grafton St?
Yes, customers can find several nearby automotive services including Jiffy Lube, Goodyear Auto Service, Just Tires, and AutoZone, which can be convenient if your vehicle needs service while you grab a coffee.