Dairy Queen Grill & Chill

3.8
892 reviews
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Business Details

721 Grafton St, Worcester, MA
01604-2334, United States
(508) 459-0799
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
721 Grafton St, Worcester, MA
01604-2334, United States

Hours

Reviews

3.8
892 reviews
5 stars
420
4 stars
175
3 stars
102
2 stars
48
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers expressing frustration over not receiving what they paid for.

Food Quality

While some customers enjoyed the food, there were numerous reports of cold fries and inconsistent food preparation, affecting overall satisfaction.

Cleanliness

Positive feedback on the cleanliness of the restaurant and bathrooms, indicating a well-maintained environment.

Drive-Thru Efficiency

Mixed reviews on drive-thru service speed, with some praising quick service while others experienced long waits.
  • FV
    Frankie Vazquez
    Dec 27, 2025
    2.0
    Food and ice cream are good but the customer service needs work , almost feels like your bothering them ordering, no proper greeting just attitude most time I been. Would have to agree I rather drive alittle further West Boylston location ...
  • IR
    Isa Rivera
    Dec 5, 2025
    3.0
    So we order regularly from here the strawberry cheesecake blizzard specifically, i always add extra topping and pay for it, but it seems i never get what i pay for, this store is great and the people are all good people , just please honor the order, and give me the extra toppings i pay for. Thank you and please comply
  • AF
    Alec Foisy
    Nov 30, 2025
    2.0
    This is the 2nd time I was at the Worcester MA store and the fries were ice cold and barely got any. On top of the burgers having no bacon when they were supposed to and they had no ranch for my kids tenders. And it took 25 mins and we were the only ones in line!!! 2 bacon burger meals, a tender basket and a shake $49 😳
  • CB
    Courtney Bien
    Nov 28, 2025
    5.0
    Ordered a pretty big order for a family of 4. No complaints; although I do wish the tenders were a bit bigger. I loved the chocolate cherry dipped cone so much.
  • CT
    Carrington Terry
    Nov 15, 2025
    1.0
    Whoever is working the blizzard machines right now, 11/15/25 at 8:50pm is doing a HORRIBLE job and ripping people off. I order two mini blizzards with extra oreo and Graham pieces via the drive through, I live minutes away so when I get home I realize they only filled the mini blizzards HALF WAY in the cup and didn't give the extra oreo and Graham I paid for. Lazy, thieving workers. Smh avoid this location. Second time it happened. Not again. All the other locations are WAY better. Workers aren't lazy and they don't try to rip you off.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Worcester, MA?

Dairy Queen Grill & Chill is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:59 PM.

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes and malts, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes through DQCakes.com.