Dairy Queen Grill & Chill

3.8
887 reviews
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Business Details

721 Grafton St, Worcester, MA
01604-2334, United States
(508) 459-0799
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
721 Grafton St, Worcester, MA
01604-2334, United States

Hours

Reviews

3.8
887 reviews
5 stars
419
4 stars
175
3 stars
100
2 stars
46
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for food.

Food Quality

While many customers enjoyed the food, there were consistent complaints about incorrect orders and food being served cold or overcooked.

Drive-Thru Experience

The drive-thru service was noted to be slow, with some customers experiencing issues with hours of operation and order accuracy.

Cleanliness

The establishment was generally reported as clean, with some positive mentions of the bathroom conditions.

Employee Attitude

Several reviews highlighted indifferent or rude attitudes from employees, impacting the overall customer experience.
  • CT
    Carrington Terry
    Nov 15, 2025
    1.0
    Whoever is working the blizzard machines right now, 11/15/25 at 8:50pm is doing a HORRIBLE job and ripping people off. I order two mini blizzards with extra oreo and Graham pieces via the drive through, I live minutes away so when I get home I realize they only filled the mini blizzards HALF WAY in the cup and didn't give the extra oreo and Graham I paid for. Lazy, thieving workers. Smh avoid this location. Second time it happened. Not again. All the other locations are WAY better. Workers aren't lazy and they don't try to rip you off.
  • RS
    Rob Santana
    Nov 12, 2025
    5.0
    I just want to say if you pick up your food hot off the grill and fryer this place has excellent burgers and fries. If you aren’t lucky enough to get it just cooked, especially the fries it’s only mediocre. I wish somehow they could always serve just cooked fries because it makes you want to go back again asap. But I realize that’s a tough decision for the fry chef. I think hot fries is the one thing they should try to deliver if at all possible because you can’t beat them. I will be back. Nice friendly staff and clean restaurant. I enjoyed my dinner driving back on the MassPike! Ty Dairy Queen!
  • JG
    jessie gray
    Oct 31, 2025
    1.0
    It took forever to get my food through drive thru
  • HC
    Hadley Cepiel
    Oct 24, 2025
    1.0
    There was a very rude worker that actually yelled at me and my grandmother who is very old. Discrimination.
  • NI
    Nice Ice
    Sep 12, 2025
    5.0
    Der Laden war groß, ordentlich und die Bedienung nennt. Ich liebe das Eis von dairy Queen und der Maple milkshake war auch nicht schlecht und hatte kleine keksstücke enthalten.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Worcester, MA?

Dairy Queen Grill & Chill is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:59 PM.

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes and malts, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes through DQCakes.com.