Wendy's

3.5
1535 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
303 Montvale Ave, Woburn, MA
01801, United States

Hours

Reviews

3.5
1,535 reviews
5 stars
539
4 stars
339
3 stars
262
2 stars
117
1 star
278

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and frustrated by their interactions.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and sightings of pests like mice and flies.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor communication regarding their requests.

Food Quality

While some customers enjoyed the food, others reported issues with cold or improperly prepared items, leading to dissatisfaction.

Drive-Thru Experience

The drive-thru service was frequently criticized for long wait times and poor management, with some customers waiting excessively without being served.
  • JS
    John Speranza
    Nov 8, 2025
    1.0
    I would give shredded lettuce zero stars if I could. Waited 30 minutes in the drive thru and then threw out the food after one bite. Go to the McDonald's across the street. At least there you'll get edible food with reasonable service times.
  • LR
    Lord Rafkin
    Nov 3, 2025
    1.0
    The ai ordering system is awful...not only did it not understand things it ended my order before I was done then inside they don't speak English....what a joke
  • CL
    Colton and Liz
    Nov 2, 2025
    1.0
    We showed up at 7:15 am and successfully ordered through the A.I. screen and then we pulled up to the window and they say they don’t open for another 10 minutes and ask if we can wait, so we wait…for another 20 minutes!! Meanwhile, online it says they open at 7:00 am, not to mention both of the sodas they gave us were flat. We watched several people pull up and attempt to order food and either had to wait as well or they just left. One man was a door dash delivery guy and the door was locked!
  • W2
    Wemerson 2025
    Oct 11, 2025
    1.0
    I honestly don’t even know why I still go to this place. Every time I come here it’s a new kind of humiliation. The staff don’t even bother looking at your face, they’re rude and totally disorganized. On top of that, there’s this nasty sewer mixed with grease right at the entrance that smells awful. They did some renovations recently, but it didn’t help at all. Just a reminder to the owners — there’s a McDonald’s just a few feet away. Keep treating customers like this and you’ll be shutting down soon.
  • JC
    Joseph Crotty
    Oct 9, 2025
    2.0
    Food taste good first off. No issues with taste. Complaints are the vibe of the workers is dreadful and miserable which I understand but at least act somewhat pleasant. Second, there are always tons of flies in there. Put up a fly trap. Third and lastly, they never give extra lettuce or tomato when ordered on the app. It’s always the same. One of each.

Frequently Asked Questions About Wendy's

Is 303 Montvale Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.