Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Woburn, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported frequent issues with incorrect orders, both in-store and drive-thru.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and lack of communication.
Cleanliness and Hygiene
Several customers noted unsanitary conditions, including dirty bathrooms and food handling practices.
Staff Competence
Feedback indicated a significant language barrier and lack of training among staff, leading to confusion and mistakes.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
VS
Vishwam Shukla
Jan 1, 2026
1.0
Too bad.
They don’t even fill up the small cup with the required quantity.
They say it’s against their rule.
The leadership team should look at this.
LL
Lisa
Dec 29, 2025
4.0
The other day when I went to Dunkin' Donuts I ordered a macchiato. My drink was okay. I asked for almond milk and they gave me something else. The staff was very nice though. The bathroom was a bit messy.
SM
Scott MacNeil
Dec 17, 2025
2.0
Nov 28, 2025 do you like the person taking my order inside is not fluent in English.
I ordered the meal deal. Then I added a large hot regular. We were going around and around and a woman who seems to manage the place came over. They said they do not know how to credit a credit card!! (She seemed angry at me) 😮 I left without Beverages or food. Just a credit card slip that was up to me to chase after getting a refund through my company. Apparently, they can’t communicate with each other because someone who appeared to be a manager manager or owner, followed me out to my car to have the same exact conversation.
I told him they should learn how to do a credit card refund. He said he agreed, but my instinct says that they did nothing about it. 🤷♀️🙄 (Oh - the Angry woman Mgr(?) took my Coffee & food Away - to make Sure I Didn’t get Anything for ‘Free’)😡
PS
Pedro Santiago
Nov 22, 2025
1.0
Every time I come to this location my morning is completely ruined, every time I come here I try to speak very slowly so they understand English and every time I get the wrong order … I always get the wrong order … it’s not hard guys! Management here needs to get fired. Please hire people that speak English. I am done coming here until you guys hire people that speak the language and understands .
Terrible service
Terrible employees
Terrible management .
You guys are never going to earn a 5 start .
Edit : came after Christmas because I got a gift card … biggest mistake I ever made … came to the drive through and ordered a simple hot chocolate … waited in line like everyone else ….finally my turn comes and I was told to pull forward …. For a simple hot chocolate … I waited and waited and I believe I was forgotten so I left ….
Edit : came back to this location …… the new people here that replaced the zombies from before put drive through first so if you got a job do not walk in … use the drive thru, i never got my food I stood there forever waiting …. Stop putting people that have language issues in the register taking orders … you guys need to hire a better team … who is running this place . You should be ashamed . I paid 10 dollars for a coffee since I never got my food .
KL
Kelly Lyn
Nov 22, 2025
1.0
The people who work here are clueless. They never get your order right, they don’t understand anything that is said. There is one nice sweet girl who does work there she’s the only person who seems to care. Every time I go here something in my order is messed up. It’s unfortunate.
What are the operating hours of Dunkin' in Woburn, MA?
Dunkin' in Woburn is open from 3:00 AM to 9:00 PM Monday through Friday, and from 5:00 AM to 7:30 PM on Saturdays and Sundays.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' in Woburn offers both delivery and curbside pickup services.
What are some of the specialty items available at Dunkin' in Woburn?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead at Dunkin' in Woburn using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
What new seasonal drinks does Dunkin' in Woburn offer for the holiday season?
For the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does Dunkin' have a drive-thru service at the Woburn location?
Yes, Dunkin' in Woburn has a drive-thru service available for your convenience.
Are families and children welcome at Dunkin' in Woburn?
Yes, Dunkin' welcomes families and children at this location.
What nearby coffee shops can I visit before or after visiting Dunkin' in Woburn?
Nearby coffee shops include Starbucks and Empower Woburn, offering you alternative or additional coffee options around the area.
What parks or recreational spots are close to Dunkin' in Woburn?
Sisitzky Park is nearby, offering a great place to relax or enjoy outdoor activities after your meal.
What other services are available near Dunkin' for errands or appointments?
You can find The UPS Store for shipping and printing services and Woburn Family Dental for dental care conveniently close to Dunkin'.