Dunkin'

3.5
309 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Woburn, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
344 Washington St, Woburn, MA
01801, United States

Hours

Reviews

3.5
309 reviews
5 stars
129
4 stars
56
3 stars
40
2 stars
16
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude interactions and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, including stale items and incorrect preparation.

Staffing Issues

Numerous comments highlighted understaffing and disorganization, leading to long wait times and mistakes.

Cleanliness

Several customers noted that the location was not clean and had hygiene concerns.

Inconsistent Experience

The overall experience varied greatly, with some customers having positive interactions while others faced significant issues.
  • PS
    Pedro Santiago
    2 days ago
    1.0
    Every time I come to this location my morning is completely ruined, every time I come here I try to speak very slowly so they understand English and every time I get the wrong order … I always get the wrong order … it’s not hard guys! Management here needs to get fired. Please hire people that speak English. I am done coming here until you guys hire people that speak the language and understands . Terrible service Terrible employees Terrible management . You guys are never going to earn a 5 start .
  • KL
    Kelly Lyn
    2 days ago
    1.0
    The people who work here are clueless. They never get your order right, they don’t understand anything that is said. There is one nice sweet girl who does work there she’s the only person who seems to care. Every time I go here something in my order is messed up. It’s unfortunate.
  • SS
    S
    Nov 8, 2025
    1.0
    Saturday November 8 at 5:53 am , the female cashier order taker whatever have you handed me a breakfast sandwich that said extra egg added only there was not an extra egg added. Found this out miles away so hear I am writing my review. I've only gone to this place because they are open early and convenient. So everyday I order the same thing. Double egg bacon no cheese on English muffin. The muffin is never toasted. And they always tell me to move to the front parking lot. Well you know what ? Not today. I kindly reminded her that here in America every customer is treated the same , and your not going to whisk me away from the window so you manager can get props or whatever for being a good doggie to his or her higher ups. She told me corporate timer something something I could barely understand her broken English. Well she understood me ,not moving today.
  • II
    InsanitySage
    Oct 31, 2025
    2.0
    This is the most inconsistent Dunks I have ever been to. You will get one of these three experiences; everything correct and in a timely manner typical with most dunkins, everything may or may not be correct and you will wait ten minutes in the parking lot for a wakeup wrap and a coffee, or everything will be wrong/ terrible quality. I have found these three to be the most common occurrences. Only go here if you have to.
  • EL
    Evan Lacey
    Oct 11, 2025
    1.0
    they will charge you for cold brew but THEY DO NOT CARRY COLD BREW. they'll sell you chilled hot coffee etc. They do NOT make cold brew at this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Woburn, MA?

Dunkin' in Woburn is open from 3:00 AM to 9:00 PM Monday through Friday, and from 5:00 AM to 7:30 PM on Saturdays and Sundays.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' in Woburn offers both delivery and curbside pickup services.