Dunkin'

3.5
312 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Woburn, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
344 Washington St, Woburn, MA
01801, United States

Hours

Reviews

3.5
312 reviews
5 stars
129
4 stars
57
3 stars
39
2 stars
17
1 star
70

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders, both in-store and drive-thru.

Customer Service

Many reviews highlighted poor customer service, including rude staff interactions and lack of communication.

Cleanliness and Hygiene

Several customers noted unsanitary conditions, including dirty bathrooms and food handling practices.

Staff Competence

Feedback indicated a significant language barrier and lack of training among staff, leading to confusion and mistakes.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
  • VS
    Vishwam Shukla
    Jan 1, 2026
    1.0
    Too bad. They don’t even fill up the small cup with the required quantity. They say it’s against their rule. The leadership team should look at this.
  • LL
    Lisa
    Dec 29, 2025
    4.0
    The other day when I went to Dunkin' Donuts I ordered a macchiato. My drink was okay. I asked for almond milk and they gave me something else. The staff was very nice though. The bathroom was a bit messy.
  • SM
    Scott MacNeil
    Dec 17, 2025
    2.0
    Nov 28, 2025 do you like the person taking my order inside is not fluent in English. I ordered the meal deal. Then I added a large hot regular. We were going around and around and a woman who seems to manage the place came over. They said they do not know how to credit a credit card!! (She seemed angry at me) 😮 I left without Beverages or food. Just a credit card slip that was up to me to chase after getting a refund through my company. Apparently, they can’t communicate with each other because someone who appeared to be a manager manager or owner, followed me out to my car to have the same exact conversation. I told him they should learn how to do a credit card refund. He said he agreed, but my instinct says that they did nothing about it. 🤷‍♀️🙄 (Oh - the Angry woman Mgr(?) took my Coffee & food Away - to make Sure I Didn’t get Anything for ‘Free’)😡
  • PS
    Pedro Santiago
    Nov 22, 2025
    1.0
    Every time I come to this location my morning is completely ruined, every time I come here I try to speak very slowly so they understand English and every time I get the wrong order … I always get the wrong order … it’s not hard guys! Management here needs to get fired. Please hire people that speak English. I am done coming here until you guys hire people that speak the language and understands . Terrible service Terrible employees Terrible management . You guys are never going to earn a 5 start . Edit : came after Christmas because I got a gift card … biggest mistake I ever made … came to the drive through and ordered a simple hot chocolate … waited in line like everyone else ….finally my turn comes and I was told to pull forward …. For a simple hot chocolate … I waited and waited and I believe I was forgotten so I left …. Edit : came back to this location …… the new people here that replaced the zombies from before put drive through first so if you got a job do not walk in … use the drive thru, i never got my food I stood there forever waiting …. Stop putting people that have language issues in the register taking orders … you guys need to hire a better team … who is running this place . You should be ashamed . I paid 10 dollars for a coffee since I never got my food .
  • KL
    Kelly Lyn
    Nov 22, 2025
    1.0
    The people who work here are clueless. They never get your order right, they don’t understand anything that is said. There is one nice sweet girl who does work there she’s the only person who seems to care. Every time I go here something in my order is messed up. It’s unfortunate.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Woburn, MA?

Dunkin' in Woburn is open from 3:00 AM to 9:00 PM Monday through Friday, and from 5:00 AM to 7:30 PM on Saturdays and Sundays.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' in Woburn offers both delivery and curbside pickup services.