Business Details
About
Mexican Restaurant
Chipotle Woburn Mass is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,384 reviews
5 stars
593
4 stars
333
3 stars
129
2 stars
86
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Customers reported inconsistent food quality, including cold food, incorrect orders, and low portion sizes.
Cleanliness
Many reviews mentioned the restaurant's cleanliness issues, with dirty tables and unsanitary conditions noted frequently.
Order Accuracy
A significant number of customers experienced issues with incorrect or incomplete orders, particularly with mobile orders.
Management Issues
Several reviews pointed to a lack of effective management, with staff appearing untrained and disorganized.
- MRMike Rotch1 day ago1.0Probably one of the worst Chipotle locations I’ve been to. The portions are always small (if you ask for more of anything, they look at you like you committed a crime), the employees are incredibly rude, and the lines are very long. The water line has also apparently been broken for over a year every time I ask for water. There is one employee who looks so disheveled and keeps his shirt buttoned so open revealing his chest hair it is disgusting.
- AZAndrew ZeiserJan 4, 20261.0Dirty location. Often cross contamination between dairy. Old food left out.
- TMTaylor MacarusoJan 4, 20261.0Ran out of steak and wouldn’t tell the dasher waiting for the delivery. Just kept them waiting until it was cancelled.
- MAMadison AlcornDec 28, 20252.0Not one to review much but I had a very odd experience today. Man serving at the counter would touch every piece of food after serving with the serving spoon. When asked him to stop, he looked at me and did not. Extremely discomforting, but also an allergy concern especially since he was wearing the same gloves and doing the same thing with all customers ahead of me. Additionally, the woman at the counter was more than unpleasant, became cranky when I scanned in my rewards for free chips. Food was fine, but service was beyond sub par.
- DKDrake KhanDec 26, 20252.0Mobile ordering has been off for at least a week. Makes the lines even longer. Employees usually take awhile and are not the friendliest. At least the food does taste good most of the time.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Woburn offer?
Chipotle Mexican Grill in Woburn offers customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 112 Commerce Way, Woburn?
Chipotle Woburn is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle Woburn for pickup or delivery?
Yes, Chipotle Woburn offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Woburn?
It is located at 112 Commerce Way, Middlesex, Woburn, MA 01801, in front of the PetSmart plaza.
How can I contact Chipotle Mexican Grill in Woburn by phone or email?
You can call them at +1 781-933-5450 or email ma.1098.woburn@chipotle.com.
Does Chipotle Woburn have an online ordering option?
Yes, you can order online through their official order website or their app available on the Apple App Store.
Does Chipotle Woburn accept credit cards and offer catering?
Yes, Chipotle Woburn accepts credit cards and provides catering and catering delivery services.
Is Chipotle Mexican Grill in Woburn LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
Are there places to shop nearby Chipotle Mexican Grill in Woburn?
Nearby shopping includes Bob's Discount Furniture, PetSmart, Petco, GameStop, and CVS Beauty, making it convenient to combine dining with shopping visits.
What nearby fitness and wellness centers are close to Chipotle Mexican Grill in Woburn?
Nearby wellness options include Club Pilates for fitness, MD Esthetics Woburn for spa services, Stretch Zone for physical therapy, and Pro Nails & Spa for beauty treatments.