McDonald's

Reviews

• SC

  Scott Carbonneau

  4 days ago
  3.0
  It’s fine overall. I’ve been coming here for about four years since I moved to Wilmington. Like most fast-food places, they mess up an order once in a while and can be slow at times, but that’s nothing out of the ordinary. However, one issue really stands out. The indoor soda machine is in terrible shape and the soda has been flat for what feels like a solid year. The machine itself is clearly outdated. The McDonald’s in Tewksbury has the newer mixology system, and it’s top tier — easily the crispiest McDonald’s soda I’ve ever had. Considering this location was just updated, it would be great to see Wilmington get that upgrade too.
• KW

  kai wu

  Nov 19, 2025
  1.0
  They used to have good service, but today was completely different. It seems like they suddenly started forcing people not to use any promotions from the app. I usually come during breakfast time, so I’ve never seen the management staff before. Here’s what happened: I used the kiosk to order several promotional items. The kiosk did NOT show any 15-minute limit, so the order went through normally. I had no idea that it wasn't allowed. Then a manager came over and told me: “You can’t order any promotional food from the kiosk anymore. There should be a 15-minute limit between promotional orders, otherwise you will be kicked out.” That sounded reasonable, so I didn’t argue. My wife and I switched to mobile ordering, following the 15-minute rule exactly. We even used two different accounts—one for each of us—since we were two people. But after only 2–3 mobile orders, another staff member (a woman) came out and told us we were being kicked out, even though we clearly explained that we were following the rule the first manager gave us. To make things worse, they refused to refund the order I had already placed. I understand they have the right to decide whom they serve. However, they should clearly explain their rules and be consistent. Different McDonald’s locations have different policies, and unfortunately this one seems to be run in a very confusing and unprofessional way.
• SS

  Smith

  Oct 27, 2025
  5.0
  Oct, 27 around 3:30 we had excellent service while ordering at the drive thru. Our food was fresh and everyone was genuinely kind and happy. I usually hate drive thru because the people seem unhappy and unkept. it makes me feel uneasy about eating the food they prepared. But this was the opposite experience. Thank you!
• JC

  Jonathan Carrion

  Oct 16, 2025
  1.0
  Placed a breakfast order on the mobile app prior to 10:30am, got there at 10:40am it wasn't ready and they refused to make it. They told.me that I would get a refund at the end of business day.
• MM

  M

  Sep 29, 2025
  5.0
  Conveniently located right off Main Street/Route 38, this McDonald’s has been a consistently positive stop. Even with the ongoing construction next door (Sept. 2025), access is not an issue. The drive-thru is always quick, accurate, and efficient, and the staff is friendly and welcoming. A reliable spot when you’re on the go. Recommended!

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