Dunkin'

3.9
269 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilmington, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
66 Concord St, Wilmington, MA
01887, United States

Hours

Reviews

3.9
269 reviews
5 stars
123
4 stars
70
3 stars
35
2 stars
12
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some praising efficiency while others report rude staff and order mistakes.

Food Quality

Inconsistent food quality noted, with complaints about cold items and incorrect orders, but some customers enjoyed their meals.

Cleanliness

Concerns raised about cleanliness, particularly in bathrooms and dining areas, with some customers finding the environment unsatisfactory.

Operational Issues

Frequent reports of early closures and issues with mobile orders, leading to customer frustration.
  • AB
    April Bess
    Dec 29, 2025
    1.0
    I was never given a receipt. I came inside to make an order around 6pm only 1 person was in front of me and I had no issues waiting. The person who I did not get a name of because they did not have a name tag came from mopping the floor to take my order. They looked so upset that I existed. I’ve been in the customer service industry for over 14 years I get it if you had a bad day it stinks when you have to work however no one would know If I had a bad day because I treated them with a smile and respect. This person did not! Attitude, rolling the eyes, giving me a price when I clearly wasn’t done making an order and then getting upset when I requested more items. Also got upset when they made my drink wrong. I’m not sorry that I wanted it made correctly they didn’t have to start over just add to it. I’m not unreasonable I get everybody has a bad day but even when I basically apologized for my existence and wished both employees a good night I was received with silence and an eye roll. I have never seen this employee before and will most likely never try and interact with them again. My spouse works close to there so I can’t boycott the place. But this employee lit such a fury in me I almost wanted to jump behind the counter and show them what real customer service looked like. They would probably be on probation or fired if the attitude didn’t improve in 3 days.
  • WL
    Wesker Loggings
    Dec 17, 2025
    4.0
    It's a dunks! Food is quick and people are nice 🙂
  • JR
    Joshua Rosario
    Oct 24, 2025
    1.0
    Place is horrible took 3 tries to make my coffee somewhat decent. If I ask for 3 cremes everyday why is my coffee black today? Then when I told the lady at register she said I put crème.. ok well I don’t see it. She comes with a cup to add some and says is that enough? Is it? Idk.. I asked for 3 cremes how much did you put? Then when asked to remake it the correct way she gets to rolling her eyes and sighing well I’m a customer, your an employee let’s start acting like it. “Older lady with boot on her foot” 10/24/25 10:00 am
  • JK
    Jeff Kenney
    Sep 19, 2025
    5.0
    Wow! Service was fast and efficient. I got there late morning, with 7 customers in front of me. 1st thought, this is going to be a wait. I was at the counter within 5 minutes. Ordered a sandwich and a hot coffee, 5 minutes later I was sitting down having my brunch. 10 stars to the staff for their efficiency.
  • OO
    Ochico oto
    Sep 3, 2025
    5.0
    The mold was delicious 🤤

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Wilmington, MA?

Dunkin' in Wilmington, MA is open daily from 5:00 AM to 7:00 PM.

What holiday drinks and specials are currently offered at Dunkin'?

Dunkin' features seasonal drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.