Dunkin'

Reviews

• CT

  C T

  3 days ago
  1.0
  That staff can't handl3 the slightest issue without straight fighting with people - almost take it outside fughting. Manager doesnt care. Aside from that unprofessional nonsense, the wait times are very long. The quality is in who you hire all around
• SG

  Sandra Gregory

  Jan 31, 2026
  2.0
  So the workers here they have good attitudes and they try their best to make sure everyone is fed but the problem is I was over charged because there were customers taking my food and beverages and walking off they need to clearly stop over charging people and they need to call the numbers of the orders and I recently today saw a customer going to the workers counter and the yelled at the top of their lungs you messed up my order what kind of service you running here etc these workers need to pay attention and actually do their jobs that’s what happened to another customer so let’s hope they get their stuff together I don’t wanna see this get sued for the wrong orders again so that’s why my service rate is one star cuz they need to pay better attention and I know they have beautiful faces here but service please fix cuz I know that people will actually sue company’s
• TD

  Tami Daley

  Nov 22, 2025
  5.0
  The early morning staff, are fantastic and go above and being. Always have a smile and always greet you with a Good morning or Hello. We live in Adams and only go to the Williamstown location. The are friendly, out going and always cleaning . Highly recommend.
• MB

  Michael Blair

  Oct 28, 2025
  2.0
  Stopped at the Dunkin’ Donuts on Main Street in Williamstown and ordered the fully loaded hash browns. I heard the staff talking about how to make it, mentioning crumbled bacon, so I figured everything was set. When my order came out, the clerk called “fully loaded hash browns” as he handed it over, then muttered under his breath, “I actually call those half-loaded.” I didn’t realize what he meant until I opened the container—no bacon crumbles. When I asked about it, he said they were out of bacon and just didn’t add them. I told him that instead of making a snide comment, he could’ve just let me know they were missing an ingredient and maybe offered an alternative. It wasn’t the missing bacon that bothered me so much as the attitude. I did speak with the staff before I left, so this isn’t just an online complaint—I wanted to make sure they knew directly. I like Dunkin’ and stop often, but this location could use a reminder about basic courtesy and communication.
• CD

  Chrissy Decoste

  Oct 16, 2025
  1.0
  It's pretty bad when your manager let's go of good works and keeps the bad ones even workers threatening customers