Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Williamstown, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
281 reviews
5 stars
106
4 stars
59
3 stars
33
2 stars
20
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While some customers praised the friendliness of the staff, many reported unprofessional behavior, rudeness, and poor communication from employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Cleanliness
Feedback indicated that while some customers found the establishment clean, others pointed out unsanitary conditions, particularly in restrooms and food preparation areas.
Service Speed
Many customers experienced long wait times, particularly in the drive-thru, with reports of delays and slow service being a common complaint.
Management Issues
Several reviews mentioned poor management practices, including understaffing, lack of training, and unprofessional behavior from management.
- TDTami DaleyNov 22, 20255.0The early morning staff, are fantastic and go above and being. Always have a smile and always greet you with a Good morning or Hello. We live in Adams and only go to the Williamstown location. The are friendly, out going and always cleaning . Highly recommend.
- MBMichael BlairOct 28, 20252.0Stopped at the Dunkin’ Donuts on Main Street in Williamstown and ordered the fully loaded hash browns. I heard the staff talking about how to make it, mentioning crumbled bacon, so I figured everything was set. When my order came out, the clerk called “fully loaded hash browns” as he handed it over, then muttered under his breath, “I actually call those half-loaded.” I didn’t realize what he meant until I opened the container—no bacon crumbles. When I asked about it, he said they were out of bacon and just didn’t add them. I told him that instead of making a snide comment, he could’ve just let me know they were missing an ingredient and maybe offered an alternative. It wasn’t the missing bacon that bothered me so much as the attitude. I did speak with the staff before I left, so this isn’t just an online complaint—I wanted to make sure they knew directly. I like Dunkin’ and stop often, but this location could use a reminder about basic courtesy and communication.
- CDChrissy DecosteOct 16, 20251.0It's pretty bad when your manager let's go of good works and keeps the bad ones even workers threatening customers
- DGDanielle GSep 14, 20254.0Clean establishment and staff were great! Spent some time chatting with them (it had just opened so nobody else was there) and they were very accommodating and friendly. Food was classic Dunks - no complaints.
- MGMario GianniniAug 27, 20252.0I can’t comment on food or service except that I pulled up an hour before they closed and while I saw someone inside, the doors were locked. I guess someone wanted to go home early.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Williamstown, MA?
Dunkin' in Williamstown, MA is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
Can I order from Dunkin' Williamstown ahead of time through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What are some of the specialties available at Dunkin' Williamstown?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea to satisfy your cravings throughout the day.
Does Dunkin' Williamstown serve breakfast, lunch, and dinner?
Yes, Dunkin' Williamstown serves breakfast, lunch, and dinner, making it a great choice for any meal of the day.
Where is Dunkin' located in Williamstown?
Dunkin' is located at 361 Main St, Berkshire, Williamstown, MA 01267.
What is the price range at Dunkin' Williamstown?
The price range at Dunkin' Williamstown is considered affordable, categorized as 'ONE'.
Are there any other donut or coffee shops nearby Dunkin' Williamstown?
Yes, nearby you can find Williamstown Donuts Incorporated, a coffee shop and donut spot, perfect for exploring local breakfast options.
What nearby services can complement a visit to Dunkin' in Williamstown?
Nearby services include Northern Berkshire Orthopedics for medical needs, Sunoco gas station for fuel, and the Williamstown Motel for lodging, making it convenient for visitors.
Are there any nearby dining options to check out before or after visiting Dunkin'?
Nearby dining options include Moonlight Diner & Grille and Gala Restaurant And Bar, offering American cuisine for a variety of meal experiences around Dunkin'.