Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Wilbraham, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
383 reviews
5 stars
156
4 stars
79
3 stars
39
2 stars
24
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Speed
Numerous customers reported extremely slow service, particularly in the drive-thru, with waits of 20 minutes or more being common.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including wrong items and poorly prepared food, leading to customer frustration.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative experience.
Food Quality
Customers frequently complained about the quality of food, including burnt items and incorrect preparation, leading to dissatisfaction.
Cleanliness and Atmosphere
Some reviews mentioned that the location was clean and had a pleasant atmosphere, though this was overshadowed by service issues.
- AHAshley Hurtado5 days ago1.0As I was traveling into town with my husband we decided to stop at this Dunkin’ Donuts location for some coffee & something to eat the manager here was extremely rude to my husband if you treat customers like crap I could only imagine the way she treats her employees horrible service by HER I feel bad for her employees having to put up with someone with such behavior definitely can’t lead by example .
- YBYanira BonillaNov 7, 20251.0There rude and mean I got touched and grabbed by a mean lady there I have a bruise I had to file a police report please be careful and there food sucks they don’t cook it correctly Boston rd or Ludlow please be careful I’ve gotten sick so many times they all work for the same people one time they gave me a burned coffee and I’ve gotten sick the next day
- GAGiovanni AfonsoOct 21, 20251.0I been trying to avoid giving a bad review because I try supporting businesses in town, but I just can’t anymore . They have the SLOWEST SERVICE EVER !! Truly the slowest Dunkin I ever been to. Since it’s the only around me I tried giving many chances , but it’s at least 20min, sometimes longer on drive thru. Even with no car in front of me , me placing an order ahead of time it took them 11min!!! Nobody else in front of me . I told them on the speaker I had a mobile order , they said pull up to the window. I get to the window and I seat there for at least 8min and he gives me a total? What!?? There is not even someone in front or behind me . I just give up . They need to get it together, so many people complaining about the same thing !!
- ASAndy SangerSep 1, 20251.0Need more staff. Waited 20 minutes for an order I placed in the app. Management needs to do better, their workers even look discouraged.
- FFFastendedparty63Aug 31, 20251.0I came in when morning shirt was working and ordered a maple sugar sandwich and they served it burnt, the croissant was burnt and the bacon was a little burnt to
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' in Wilbraham, MA?
Dunkin' in Wilbraham, MA is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' Wilbraham offer delivery or curbside pickup?
Yes, Dunkin' Wilbraham offers both delivery and curbside pickup services.
How can I order ahead to save time at Dunkin' Wilbraham?
You can use the Dunkin' mobile app or order online via their order URL to order ahead and enjoy a fast grab and go experience.
What types of food and drinks can I find at Dunkin' Wilbraham?
Dunkin' Wilbraham serves coffee, espresso, breakfast sandwiches, donuts, tea, and offers breakfast, lunch, and brunch meals.
Are there any special seasonal beverages available at this Dunkin' location?
Yes, during the holiday season, Dunkin' Wilbraham features drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does Dunkin' Wilbraham have a drive-thru service?
Yes, this Dunkin' location includes a drive-thru for convenient service.
Is Wi-Fi available at Dunkin' Wilbraham for customers?
Yes, free Wi-Fi is available at Dunkin' Wilbraham for customers.
What are some nearby places of interest around Dunkin' Wilbraham?
Nearby places include Automated Laser Car Wash, Le Bel Chiropractic, Beauty and the Lash salon, Via Appia Ristorante, and Sugar DL's Baked Goods bakery.
Can I combine a visit to Dunkin' with a meal at a nearby restaurant?
Yes, you can visit Via Appia Ristorante, an Italian restaurant nearby, for a sit-down meal before or after enjoying a coffee or snack at Dunkin'.
How can customers benefit from the nearby Automated Laser Car Wash when visiting Dunkin'?
While visiting Dunkin' Wilbraham, you can also stop by the nearby Automated Laser Car Wash to get your vehicle cleaned, making it convenient to run multiple errands in one trip.