Business Details
About
Mexican Restaurant
Chipotle Westford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
668 reviews
5 stars
246
4 stars
150
3 stars
58
2 stars
34
1 star
180
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about inconsistent and small portion sizes, often feeling shortchanged compared to other locations.
Cleanliness
The restaurant frequently received negative feedback regarding cleanliness, with reports of dirty tables, floors, and food preparation areas.
Service Issues
Customers reported long wait times, poor communication, and staff being untrained or distracted, leading to a frustrating experience.
Food Quality
Several reviews mentioned issues with food quality, including undercooked ingredients, incorrect orders, and overall dissatisfaction with taste.
Management Concerns
There were numerous comments suggesting poor management practices, including understaffing, lack of training, and failure to address customer complaints.
- DDdaniellaOct 11, 20254.0so far, the staff i have met have been very kind. portion sizes are good, but vary quite a bit. went in once and got a hefty good portion and came back a week later and the bowl was barely filled. only complaint.
- KMKallie MotolaOct 9, 20255.0I ordered online for pickup. The staff has my order ready. It was well prepared and matched my order. The person at checkout was very nice when giving me my order. I would absolutely return again.
- NBNick BoninaOct 2, 20251.0Ordered off DoorDash no portions
- AAAni AzurSep 30, 20252.0get it together or close this location. small portions, no one knows how to wrap a burrito except for maybe one person (and that one person deserves an award for her kindness and diligence). This location could be good with better staff. They’ve improved a little on cleanliness so I’ll give them that. EDIT Oct 2025: they need to teach the staff on how to wrap burritos and need to fire the asian woman that’s been giving people half portions as if it’s coming out of everyone’s checks. Retrain the staff and if they can’t seem to get it over time, either lose customers or make management decisions. Unfortunately this is a corporation with generic responses generated so nothing will get fixed until someone gets violently ill or shows the weird items that have been found in their food.
- JMJim McNeillSep 19, 20251.0Never had a good experience here. App says 10 minutes for food. Got there 5 minutes after, waited for 30 more minutes. No communication. Place is always mobbed and seems dirty. Would give zero stars if possible.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Westford offer?
Chipotle Mexican Grill in Westford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill in Westford?
Chipotle Westford is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill in Westford located?
It is located at 174 Littleton Rd, Westford, MA 01886, USA.
Does Chipotle Westford offer delivery and pickup services?
Yes, Chipotle Westford offers both in-store pickup and delivery services.
How can I order from Chipotle Westford online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Does Chipotle Mexican Grill Westford accommodate payment via credit cards and gift cards?
Yes, they accept credit cards and offer gift cards for purchase.
Is Chipotle Westford committed to using sustainable and responsibly sourced ingredients?
Yes, Chipotle prioritizes using real ingredients from farms that follow humane and sustainable practices, supporting their "Food with Integrity" principles.
Which nearby restaurants can I visit along with Chipotle Mexican Grill in Westford?
Nearby restaurants include Subway, Karma (Asian cuisine), Tropical Smoothie Cafe, and Starbucks, offering a variety of dining options.
What nearby amenities can help with convenience when visiting Chipotle Westford?
Nearby amenities include Cumberland Farms gas station and convenience store, Citizens ATM, Santander Bank ATM, and LibertyX Bitcoin ATM to assist with your needs.
Are there any fitness or wellness centers near Chipotle Mexican Grill in Westford?
Yes, there are nearby fitness centers such as F45 Training Westford and Koko Fit Club Westford, as well as beauty and spa services like Coco Nail Bar Inc and Beauty Nail and Spa.