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Stop & Shop

4.2
(820 reviews)

Business Details

57 Main Street, Westfield, MA
01085, United States
(413) 562-2300
https://stores.stopandshop.com/ma/westfield/57-main-street

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
57 Main Street, Westfield, MA
01085, United States

Hours

Reviews

4.2
820 reviews
5 stars
439
4 stars
231
3 stars
83
2 stars
24
1 star
43

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the store is clean and well-organized, although some mentioned issues with the cleanliness of the bathrooms.

Customer Service

Feedback on customer service was mixed; while some praised the helpfulness of staff, others reported rude behavior and poor service experiences.

Meat Quality

Several customers expressed dissatisfaction with the quality of meat, describing it as old or spoiled.

Pricing

Customers generally found prices to be affordable, with some noting good deals, but others mentioned rising prices and concerns about pricing practices.

Self Checkout Issues

Many reviews highlighted frustrations with the self-checkout process, including slow service and technical issues.
  • BW
    Bruce White
    5 days ago
    4.0
    It’s a solid, straightforward grocery store. The food is fresh, prices are about what you’d expect, and the store is clean. Carts are usually available, and everything runs smoothly. Nothing fancy, just a reliable place to shop.
  • KV
    Kim Verge
    Feb 7, 2026
    5.0
    Clean
  • JB
    Johanna Brackney
    Jan 23, 2026
    1.0
    No MEAT CUTTERS in house. The meat is old before it’s delivered to the store. No discount for ringing out your own order. No one answers the phone either.
  • NB
    Nate Bush
    Jan 17, 2026
    4.0
    There’s a Citizens bank.
  • YT
    Yvonne T
    Nov 4, 2025
    5.0
    Went to peruse the discounted produce, of which there was much to choose - many, many smoothie/nice cream/bread worthy bananas, apples, yellow squash, etc. Everything seemed well ordered & all appeared clean. Thank you, Stop & Shop!

Brand Certified Facts from Stop & Shop

This information is certified by Stop & Shop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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