Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,060 reviews
5 stars
308
4 stars
199
3 stars
185
2 stars
94
1 star
274
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in-store and at the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Staff Attitude
Feedback indicated that staff behavior varied, with some customers experiencing rudeness and lack of attention from employees.
Food Quality
Several reviews mentioned that food was often served cold or improperly cooked, impacting overall satisfaction.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
- KPkevin pyzochaJan 3, 20261.0Hot food. Horse play in the kitchen. Forgot an item.
- GMGerald MonacoJan 3, 20263.0Terribly terribly slow. 2 customers in the drive through and it took 10 minutes to pick up my order which I submitted through the app. On the plus side, the good was fresh and hot and tasty
- CAChristian L. AlaJan 2, 20261.0This place is an absolute disaster, they WILL screw up your order!!! You can count 9 On that!!! I just ordered a meal for the kids, number 1, didn't come with burger!!! I always get no ketchup. They put extra ketchup it never fails, I just tried calling the number off Google, it is not in service!!! How do I get my missing burger??? Place is trash
- BOBerk OflazogluDec 15, 20251.0They kept us wait 25 minutes for the order and the. They said app is glitching and cant make the order after 25 minutes. THATS UNACCEPTABLE!
- ABAleks BuninDec 14, 20251.0They can’t get your order right. All employees should be fired. Missing a whole drink. Oh yes short on plastic and syrup!!
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 182 N Elm St, Westfield, MA?
McDonald's is open from 5:00 AM to 2:00 AM most days, with slight variations on Thursday (open 24 hours), Friday and Saturday (open 24 hours), and Sunday (open 4:00 AM to 2:00 AM).
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the McDonald's at 182 N Elm St offers drive-through service. The drive-through hours generally match the restaurant's hours, opening from 5:00 AM to 2:00 AM most days, and 24 hours Thursday through Saturday.
Is delivery available from this McDonald's and during what hours?
Delivery is available daily, generally from 5:00 AM to 2:00 AM Monday through Wednesday, 24 hours on Thursday through Saturday, and 4:00 AM to 2:00 AM on Sunday.
What delivery and pickup options does McDonald's provide at this location?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I place an order online or through an app for this McDonald's?
You can order online via their delivery website or use the McDonald's app available on the Apple App Store and Google Play Store for quick and convenient ordering.
What payment methods are accepted at the McDonald's on N Elm St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa payment options.
Does this McDonald's location offer any rewards or loyalty programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
Are there any nearby coffee shops where I can visit before or after dining at McDonald's?
Yes, there are two nearby Dunkin' locations, one focusing on coffee and the other also offering donuts and bagels, perfect for a coffee stop before or after your meal at McDonald's.
What cultural or entertainment venues are near the McDonald's location?
The One World Gallery, an art gallery and glass blowing studio, is nearby and can be an interesting place to visit along with your McDonald's trip.
Can customers visit nearby bars or liquor stores around McDonald's in Westfield, MA?
Yes, Mr Phipp's wine bar and both Phipps Liquors and Phipps Discount Liquors are nearby, making it convenient to enjoy beverages or shop after a meal at McDonald's.