Brand Certified
McDonald's
3.2(1069 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
182 N Elm St, Westfield, MA
01085, United States
Certified by McDonald's • Mar 01, 2026
(413) 568-3595
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,069 reviews
5 stars
311
4 stars
198
3 stars
188
2 stars
95
1 star
277
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, rude staff, and incorrect orders, leading to a frustrating experience.
Food Quality
Many reviews mentioned cold or improperly cooked food, with several customers expressing concerns about food safety.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and locked bathrooms, indicating inconsistency in maintenance.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including dismissive attitudes and lack of engagement with customers.
- TBTheresa Burek1 day ago3.0Half of the staff were yapping in Spanish and of course the Milkshake machine wasn't working.
- HRHadleigh Rogalski5 days ago1.0Literally the slowest mcdonald’s i have ever been to. Everytime I come here I wait at least 20 minutes in line. I no joke sat at the window for 10 minutes today waiting and I placed an order on the app ahead of time
- MMMatthew MorehouseFeb 22, 20261.0Terrible service nobody served us in a time of need. unbelievable.
- IIItzWho?Feb 11, 20263.0There's maybe one or two good staff members I have encountered over numerous visits along the many years I've gone here. If you get customized food its likely going to arrive wrong and if you bring it to an employees attention your at high risk of a verbal retaliation or to be handled by a very dismissive and irate "professional" I have waited 20 minutes for a few burgers and a frappe here before. If you can go to the shops instead.
- TCThomas CefarattiFeb 5, 20262.0Poor service, order wrong,staff rude
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 182 N Elm St, Westfield, MA?
McDonald's is open from 5:00 AM to 2:00 AM most days, with slight variations on Thursday (open 24 hours), Friday and Saturday (open 24 hours), and Sunday (open 4:00 AM to 2:00 AM).
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the McDonald's at 182 N Elm St offers drive-through service. The drive-through hours generally match the restaurant's hours, opening from 5:00 AM to 2:00 AM most days, and 24 hours Thursday through Saturday.
Is delivery available from this McDonald's and during what hours?
Delivery is available daily, generally from 5:00 AM to 2:00 AM Monday through Wednesday, 24 hours on Thursday through Saturday, and 4:00 AM to 2:00 AM on Sunday.
What delivery and pickup options does McDonald's provide at this location?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I place an order online or through an app for this McDonald's?
You can order online via their delivery website or use the McDonald's app available on the Apple App Store and Google Play Store for quick and convenient ordering.
What payment methods are accepted at the McDonald's on N Elm St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa payment options.
Does this McDonald's location offer any rewards or loyalty programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
Are there any nearby coffee shops where I can visit before or after dining at McDonald's?
Yes, there are two nearby Dunkin' locations, one focusing on coffee and the other also offering donuts and bagels, perfect for a coffee stop before or after your meal at McDonald's.
What cultural or entertainment venues are near the McDonald's location?
The One World Gallery, an art gallery and glass blowing studio, is nearby and can be an interesting place to visit along with your McDonald's trip.
Can customers visit nearby bars or liquor stores around McDonald's in Westfield, MA?
Yes, Mr Phipp's wine bar and both Phipps Liquors and Phipps Discount Liquors are nearby, making it convenient to enjoy beverages or shop after a meal at McDonald's.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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