Five Guys

4.3
840 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 437 East Main Street in Westfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
437 East Main Street, Westfield, MA
01085, United States

Hours

Reviews

4.3
840 reviews
5 stars
511
4 stars
177
3 stars
68
2 stars
27
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the burgers and fries, while others found them overcooked or lacking flavor.

Service Issues

Numerous complaints about rude or inattentive service, with some customers experiencing long wait times and order mistakes.

Pricing Concerns

Many customers noted that prices are high for the food offered, with some feeling that the cost does not match the quality.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their friendliness and efficiency.
  • JS
    Josiah Sliz
    Nov 8, 2025
    4.0
    Good burger and very good fries. Expensive.
  • DP
    Dylan Putnam
    Nov 4, 2025
    4.0
    Typical
  • RR
    Rob
    Oct 20, 2025
    4.0
    Both soda fountains were flat
  • RO
    Rey Ortiz
    Oct 17, 2025
    1.0
    Food was no good i had got a bacon burger and the only thing i tasted was ketchup it was like having a half a bottle in the sandwich. And how do i order a double oreo shake and it has no oreos smh i went inside and asked they said yes its oreo soo how is a oreo shake all white. Never again sorrythumbs down
  • MC
    Mrs Colon
    Sep 24, 2025
    5.0
    Ngl that was the best burger I’ve had in years coming from CT just super hungr girls took care of me quickly and efficiently thank you!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.