Five Guys

4.3
844 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 437 East Main Street in Westfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
437 East Main Street, Westfield, MA
01085, United States

Hours

Reviews

4.3
844 reviews
5 stars
514
4 stars
178
3 stars
68
2 stars
27
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

The burgers are generally praised for being delicious, but there are complaints about inconsistency, with some customers receiving dry or overcooked burgers.

Pricing

Many customers find the prices to be excessively high, with several reviews mentioning that the cost does not match the value of the food.

Service Issues

There are frequent reports of rude or unhelpful staff, with some customers experiencing long wait times and poor service.

Cleanliness

Several reviews mention that the restaurant is often dirty, with unclean tables and a lack of attention to cleanliness from the staff.

Positive Experiences

Despite the issues, some customers report excellent service and enjoyable meals, highlighting specific staff members who provided great experiences.
  • RR
    Rina
    5 days ago
    5.0
    Five guys… my beloved… <3 the fries are always well-portioned (small is good for 2-3 people, honestly) and my sandwiches are always FAT I love it. I have to eat the sandwiches with a fork and knife they’re so corpulent
  • AO
    Alan Ostaff
    Dec 28, 2025
    4.0
    It's a decent burger
  • DK
    Daniel Kotarski
    Dec 13, 2025
    5.0
    The food is amazing but the prices have gotten out of hand
  • JS
    Josiah Sliz
    Nov 8, 2025
    4.0
    Good burger and very good fries. Expensive.
  • DP
    Dylan Putnam
    Nov 4, 2025
    4.0
    Typical

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.