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Dunkin' Zero
Brand Certified

Dunkin'

4.2
(503 reviews)

Business Details

127 N Elm St, Westfield, MA
01085, United States
(413) 562-9820
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
127 N Elm St, Westfield, MA
01085, United States

Hours

Reviews

4.2
503 reviews
5 stars
299
4 stars
96
3 stars
58
2 stars
19
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior and poor service, while others praised the staff for being friendly and efficient.

Food Quality

Inconsistent food quality; while some customers enjoyed fresh and delicious items, others reported stale or burnt food.

Cleanliness

Generally positive feedback on cleanliness and store layout, with many customers noting the store was well-kept.

Order Accuracy

Most customers reported that their orders were accurate, although there were some complaints about incorrect or incomplete orders.

Speed of Service

Service speed varied; drive-thru was often praised for being quick, while walk-in orders sometimes experienced delays.
  • JS
    Jonathan Santos
    2 days ago
    5.0
    Muy buenlugar para comer en familia
  • JM
    Jonathan Mish
    Oct 16, 2025
    1.0
    I’m a loyal Dunkin’ mobile-order veteran — I hit send, walk in, grab my coffee and sandwich, and get on with life. Easy. Efficient. Beautiful. But not today. I stroll in, see my receipt front and center in front of order #4, and right behind it — a bag. My bag. Or so I thought. As I reach for it, the lady behind the counter snaps, “Don’t grab the bag, I was going to hand you your bag!” Okay, no problem. Except she keeps muttering about it like I just tried to rob Fort Knox. I’m standing there wondering if I need a permit to pick up a breakfast sandwich now. I’m all for “America Runs on Dunkin’,” but apparently this one runs on attitude. There’s another Dunkin’ a half mile away, and guess what? That’s where I’ll be running next time. Because I don’t have time for poor customer service before caffeine — that’s just cruel.
  • MV
    Melissa Vasquez
    Oct 12, 2025
    5.0
    Staff were friendly and food was very good and worth the price.
  • JD
    John D
    Oct 11, 2025
    2.0
    I go to this Dunkin’ Donuts almost every Saturday and today the girl took my order for a dozen donuts and then she went outside to talk to her friend. I asked the lady behind the counter, is she going to make my order and she said she’ll be back in a minute, the lady behind the counter had to complete my order and the girl didn’t even come back inside before I left. She was outside talking to her friend. I have never had bad service here before so unfortunately today was not a good day! To Dunkin’ Donuts this happened just before 8 AM if you look at your cameras, you’ll see exactly what I’m talking about.
  • RE
    Ron Eddy
    Sep 23, 2025
    4.0
    It was an ok experience. They need to direct people with large orders inside so commuters can get in and out on their way to work from 7a to 9a. A 20 minute wait is crazy!

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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