Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Westfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.2
502 reviews
5 stars
297
4 stars
96
3 stars
58
2 stars
19
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude interactions and poor service.
Food Quality
Food quality varies, with some customers enjoying fresh and delicious items, while others complain about burnt or stale food.
Cleanliness
Many customers appreciate the cleanliness of the store, noting it as one of the nicer Dunkin' locations.
Efficiency
Service speed is inconsistent; some customers report quick service, while others experience long wait times, especially during busy hours.
Staff Attitude
Staff attitude is a recurring theme, with some reviews highlighting friendly interactions, while others mention rudeness and lack of attentiveness.
- JMJonathan MishOct 16, 20251.0I’m a loyal Dunkin’ mobile-order veteran — I hit send, walk in, grab my coffee and sandwich, and get on with life. Easy. Efficient. Beautiful. But not today. I stroll in, see my receipt front and center in front of order #4, and right behind it — a bag. My bag. Or so I thought. As I reach for it, the lady behind the counter snaps, “Don’t grab the bag, I was going to hand you your bag!” Okay, no problem. Except she keeps muttering about it like I just tried to rob Fort Knox. I’m standing there wondering if I need a permit to pick up a breakfast sandwich now. I’m all for “America Runs on Dunkin’,” but apparently this one runs on attitude. There’s another Dunkin’ a half mile away, and guess what? That’s where I’ll be running next time. Because I don’t have time for poor customer service before caffeine — that’s just cruel.
- MVMelissa VasquezOct 12, 20255.0Staff were friendly and food was very good and worth the price.
- JDJohn DOct 11, 20252.0I go to this Dunkin’ Donuts almost every Saturday and today the girl took my order for a dozen donuts and then she went outside to talk to her friend. I asked the lady behind the counter, is she going to make my order and she said she’ll be back in a minute, the lady behind the counter had to complete my order and the girl didn’t even come back inside before I left. She was outside talking to her friend. I have never had bad service here before so unfortunately today was not a good day! To Dunkin’ Donuts this happened just before 8 AM if you look at your cameras, you’ll see exactly what I’m talking about.
- RERon EddySep 23, 20254.0It was an ok experience. They need to direct people with large orders inside so commuters can get in and out on their way to work from 7a to 9a. A 20 minute wait is crazy!
- KBKaren BrannonSep 13, 20255.0Best Dunkin I have been to, really. The food is always delicious and hot.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 127 N Elm St, Westfield, MA?
Dunkin' is open Monday through Friday from 4:30 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order ahead using a mobile app at the Dunkin' in Westfield, MA?
Yes, you can order ahead using the Dunkin' app available on both the Apple App Store and Google Play Store for a fast grab and go experience.
What special drinks are currently featured in the holiday menu at Dunkin'?
The holiday menu features the new Cookie Butter Cloud Latte, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, along with the new Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location has a drive-thru for quick and convenient service.
What type of meals can I get at this Dunkin' store?
Dunkin' serves breakfast, brunch, and lunch meals, featuring coffee, espresso, breakfast sandwiches, donuts, and more.
Is free Wi-Fi available at the Dunkin' Westfield location?
Yes, free Wi-Fi is available at this Dunkin' location for customers' convenience.
Are there any nearby coffee shops if I want alternative options near Dunkin'?
Yes, there are other Dunkin' locations nearby as well as competitors like McDonald's and Starbucks in the area, giving you multiple coffee and breakfast options.
What nearby amenities can I visit after grabbing coffee at Dunkin'?
After visiting Dunkin', you can check out nearby places such as The Whip restaurant and bar for a meal, or One World Gallery for art exhibits, both located close to the store.
How can public transport or nearby services help me reach Dunkin' in Westfield?
While specific transit stations are not listed, nearby landmarks such as Shell gas station and 4 Auto Detailing can help you identify the area. Additionally, parking and drive-thru make vehicle access convenient.