Dunkin'

4.1
360 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
625 E Main St, Westfield, MA
01085, United States

Hours

Reviews

4.1
360 reviews
5 stars
210
4 stars
69
3 stars
37
2 stars
11
1 star
33

What are people saying?

AI-generated from recent customer reviews

Coffee Quality

Mixed reviews on coffee quality; some customers enjoyed it while others received incorrect or poorly made drinks.

Customer Service

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and mistakes.

Food Quality

Food quality is inconsistent, with several complaints about burnt items and incorrect orders.

Cleanliness

The location is generally noted for being clean, with some customers appreciating the inviting atmosphere.

Speed of Service

Service speed is inconsistent; some customers report quick service while others experience long wait times.
  • SS
    Shafraz Sharif
    Sep 26, 2025
    1.0
    I ordered hot coffee and they served cold one and again I went and requested to change they change and made hot one but its deferent flavour
  • BT
    Bella Teebagy
    Jul 29, 2025
    4.0
    A Dunkin’ is a Dunkin, and this one served. Honestly, better tasting coffee than other locations in my opinion past 1PM. Iced coffee was perfect and filled to the top, green tea tasted fresh, and the bagel was toasted just right. Super clean inside with a really nice marble fireplace by the seating area (not pictured). Staff seemed a bit tired or annoyed, but it didn’t affect my experience at all—
  • DD
    David Druzisky
    Jul 26, 2025
    3.0
    Got the White Cheddar bagel with cream cheese. Bagel tasted burnt
  • BG
    Beni Gonzalez
    Jul 25, 2025
    5.0
    Customer service is a big plus. Always clean
  • SM
    Stephanie McGrath
    Jul 12, 2025
    1.0
    Absolutely disgusting the only thing that’s good about this place is the way they make their make their coffees. The food is completely raw. Disgusting not cooked all the way their famous words are. “ we rely on the sandwich to heat up the cheese.” It’s the most disgusting thing that could ever be said to a customer that is not how it should be done. You should not be giving anyone raw food all food should be completely cooked all the way through.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Westfield, MA?

Dunkin' in Westfield, MA is open daily from 4:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.