Chipotle Mexican Grill

2.8
211 reviews
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Business Details

465 East Main Street, Westfield, MA
01085, United States
(413) 729-6688
https://locations.chipotle.com/ma/westfield/465-east-main-street?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4011
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About

Mexican Restaurant
Chipotle Westfield MA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
465 East Main Street, Westfield, MA
01085, United States

Hours

Reviews

2.8
211 reviews
5 stars
72
4 stars
20
3 stars
12
2 stars
9
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and inattentive staff, with complaints about poor customer service and negative attitudes from employees.

Portion Sizes

Many customers reported consistently small portion sizes, often feeling shortchanged for the price paid.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and prep areas, contributing to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about cold food and poorly prepared items.

Management Issues

Frequent mentions of poor management practices, including being out of stock on basic items and lack of responsiveness to customer complaints.
  • SA
    Shannon Agonis
    Dec 29, 2025
    5.0
    Marcus was so polite and attentive and made sure he got everything right with our orders! Food was excellent and the portions were incredible! Thank you Marcus! The other staff were equally as great that night, making sure we were taken care of and the restaurant was clean. Everything was stocked up and I cannot stop raving about how big the portions were. Made our night! Thank you!
  • AM
    Adam Mazza
    Dec 22, 2025
    1.0
    place is terrible on god
  • TG
    tatum garfield
    Dec 6, 2025
    5.0
    Everyone was so kind. It was late at night, they were almost closing. Dispite this they treated us great!
  • MM
    Mark Mitch
    Nov 27, 2025
    4.0
    Always a good time portions were good. Only complaint they forgot my queso with my chips
  • HA
    Hamadou Abdoulazize
    Nov 22, 2025
    2.0
    The food was terrible flavorless and tasteless carne assada felt like cardboard.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Westfield, MA serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 465 East Main Street, Westfield, MA?

Chipotle is open daily from 10:45 AM to 11:00 PM.