Brand Certified
Chipotle Mexican Grill
2.8(215 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
465 East Main Street, Westfield, MA
01085, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(413) 729-6688
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ma/westfield/465-east-main-street?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4011
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Westfield MA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.8
215 reviews
5 stars
72
4 stars
21
3 stars
12
2 stars
9
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and negative attitudes from employees.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes, with many customers feeling shortchanged on their orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and prep areas, contributing to a negative dining experience.
Food Quality
Feedback indicated issues with food quality, including overcooked or undercooked items and lack of flavor, leading to dissatisfaction.
Management Issues
Many reviews pointed to poor management practices, including being frequently out of stock on items and inadequate staff training.
- VNVee NiceFeb 17, 20261.0Customer service sucks 😕 😑 place was dirty! No Thank Youuuu!!
- RBRobin BFeb 14, 20261.0Omg where do I start? Food was ordered online. 15 minutes after ordering, I arrive, food hasn’t been started yet. I receive the burrito cold. Now eating it, in this entire burrito, I received 3 pieces of chicken. This is an image of the other half. It’s clearly only fillers
- JDJonathon DenierJan 14, 20261.0Sam served me and my friend with such an attitude. She was so rude and condescending and even threw a cup at our food bag. I love chipotle but Sam ruined the experience… will not be coming back to this location.
- SAShannon AgonisDec 29, 20255.0Marcus was so polite and attentive and made sure he got everything right with our orders! Food was excellent and the portions were incredible! Thank you Marcus! The other staff were equally as great that night, making sure we were taken care of and the restaurant was clean. Everything was stocked up and I cannot stop raving about how big the portions were. Made our night! Thank you!
- AMAdam MazzaDec 22, 20251.0place is terrible on god
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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