Taco Bell

3.7
694 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 289 Turnpike Rd in Westborough. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
289 Turnpike Rd, Westborough, MA
01581, United States

Hours

Reviews

3.7
694 reviews
5 stars
317
4 stars
141
3 stars
77
2 stars
29
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Speed of Service

Customers consistently noted long wait times, both in drive-thru and in-store, often exceeding expectations for fast food.

Food Quality

Mixed reviews on food quality, with some praising freshness while others reported poor preparation and lack of ingredients.

Cleanliness

Some customers appreciated the cleanliness of the location, while others reported issues with hygiene and food safety.
  • EM
    Emily Millott
    1 day ago
    5.0
    Its taco bell, what can I say? Quick, tasty, and a good variety
  • DP
    Darsh patel
    2 days ago
    1.0
    Can’t even get a soft taco right. I got a soft taco with potato’s instead of beef and atleast they added the potatoes. BUT the potatoes were hard, like biting into a walnut. Horrible.
  • CD
    Cristina Dăroiu
    Jan 5, 2026
    1.0
    Dear Taco Bell, please hire quality employees who don’t treat customers like garbage. I placed a simple order at the drive-thru, including a drink. The drink was missing and wasn’t on the receipt. When I pointed it out, the employee said I “didn’t order it,” explaining that if she didn’t hear me in the headset, it didn’t count as ordered. She then refused to let me pay at the window and told me to go back and wait in line to place a “new order”, even though it was the same drink I had already ordered. This made no sense and showed a complete lack of attention and accountability. Being blamed for an employee error and denied a simple resolution is unacceptable. I will not be returning.
  • MG
    Maria Guimaraes
    Dec 28, 2025
    1.0
    Horrible experience at the Westborough Taco Bell. I had three drive-thru orders, which I choose drive thru over grab and go for a reason and instead of handling it professionally, the employee refused to give me my food through the drive-thru and made me get out of the car. The situation could have been handled calmly and with common sense, but instead the guy was super rude, dismissive, and completely lacking empathy. No effort to help, no explanation, just attitude.Waking sleeping kids and forcing a parent out of the car over multiple orders is ridiculous. This was unnecessary and frustrating, and the customer service was awful. I won’t be returning to this location.
  • GC
    Gethin Coolbaugh
    Dec 22, 2025
    1.0
    Avoid unless you have about half an hour to wait for your food/drive thru… After sitting at the drive through speaker for 10+ minutes with them saying “just a second,” I was finally told by the gentleman “I’m busy right now.” This is with a long line of cars waiting in the drive through behind me, and none ahead of me. I appreciate they’re busy and understaffed, but clearly this location is not interested in serving customers food in a timely manner. A management problem, I’m sure.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Westborough?

The drive-through is open from 9:00 AM to 2:00 AM on Monday through Wednesday and Sunday, and from 9:00 AM to 3:00 AM on Thursday through Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or on the mobile app for pick up or delivery from this Taco Bell.