Panera Bread

3.9
433 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Westborough is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
600 Union Street, Westborough, MA
01581, United States

Hours

Reviews

3.9
433 reviews
5 stars
208
4 stars
118
3 stars
36
2 stars
18
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing fresh and delicious meals while others received old or improperly prepared items.

Service Issues

Numerous reviews highlighted poor service, including incorrect orders, unhelpful staff, and long wait times.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and perceived lack of value for money, particularly regarding portion sizes.

Staff Performance

Feedback on staff varied, with some praising individual employees for excellent service while others criticized rudeness and lack of professionalism.
  • EB
    Ed Burdick
    Jan 4, 2026
    4.0
    Good place to relax over breakfast
  • KC
    k czhong
    Dec 27, 2025
    1.0
    French dipper is always my favorites. I had two visits at Panera recently. First visit I ordered pick two, so half French dipper and a soup, and it was perfect. This time I ordered the whole sandwich of French dip, and when i saw the dip container, I thought it was the same amount as for the half French dip sandwich, so I went to ask prep people there to see if I get more since I ordered the sandwich, and they said the half dip and whole sandwich is the same amount of dip. And not able to add more even I raised my concern of my sandwich, I tried to ask the manager and she said she can’t do anything. Does it make sense ? Now I have half of the sandwich without any dipping !!!!!
  • KB
    Krissy Bennett
    Dec 3, 2025
    1.0
    I would literally rate it no stars if I could, absolutely disgusted with the quality of the food being served here. Ordered a you pick two, the salad was clearly old, took out all the mushy/ wilted lettuce to try and salvage something of a lunch. Took one bite of a cherry tomato and it tasted old and moldy, spit it out immediately!! Every time I order grub hub from them it’s absolutely disgusting or something is wrong. And stop being so stingy with the salad dressing, at least fill the little cup up. Always get less than half the cup!! Like wthelly!! Please do better, I do have pictures of the salad and I will be reaching out to corporate in regards to this matter!!
  • AT
    Apoorv thakur
    Nov 23, 2025
    1.0
    possibly the worst service ever of all the other Panera’s I have visited. They always tend to mess up the Pick up our delivery order. Sometimes preparing the wrong sandwich, or completely forget To have all the stuff in your order. So always check at Panera ensure everything is there
  • ML
    Milena Castaneda Lopez
    Nov 3, 2025
    5.0
    I had a great experience at Panera Bread! The customer service was excellent Claudia was super friendly, attentive, and made sure everything was perfect for me and my family. The food was fresh and delicious, first time coming to Panera and definitely will be coming back

Frequently Asked Questions About Panera Bread

Does Panera Bread Westborough accept reservations?

No, Panera Bread Westborough does not accept reservations.

What are the delivery hours for Panera Bread Westborough?

Delivery is available from 6:30 AM to 9:30 PM Monday through Thursday, 6:30 AM to 10:00 PM on Friday and Saturday, and 6:30 AM to 8:30 PM on Sunday.