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McDonald's

3.7
(975 reviews)

Business Details

299 Turnpike Rd, Westboro, MA
01581, United States
(508) 616-0209
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
299 Turnpike Rd, Westboro, MA
01581, United States

Hours

Reviews

3.7
975 reviews
5 stars
419
4 stars
207
3 stars
159
2 stars
59
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

The food quality received mixed reviews, with some customers noting greasy or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Family-Friendly

The location is appreciated for its indoor play area, making it a popular choice for families.
  • BJ
    Brian Jackson
    Feb 17, 2026
    1.0
    Avoid fast food
  • RR
    Robert Robertson
    Feb 4, 2026
    1.0
    This place is awful in every way. They're always extremely slow no matter the time of day. I have been consistently asked to pull forward while ordering 3 items (sandwich, fries, drink) ahead of time on the mobile app, while being the only person in the drive thru. The order is often wrong, cold, missing sauces, napkins, straws, or a mix of all of these. The employees are typically rude and unpleasant by default, and if they cook up an excuse for as to why they can't fulfill your order, which is often, you're the one who has to jump through hoops to get your refund. I don't go to this place anymore, the staff just ruin it completely. Unsurprising that almost all the other reviews complain about how bad the staff are. Instead I drive ten minutes further to the location in Westborough even though this location is two minutes from my house, because the staff are friendly, quick, and know how to follow instructions. I've literally never just refused to go to a restaurant in my life but this is the first one. Embarrassing.
  • MA
    Matthew Aronian
    Feb 1, 2026
    2.0
    First time using this McDonald’s in a long time. They messed up my order, which is OK, the guy behind the cash register was very nice. They quickly realize the mistakes that I ordered two cheeseburgers and not two coffees. They had me pull up to the number one spot. I wait for a while, then I head in, the gentleman was nice enough to hand me the bag and apologize again for the mistake. I opened the bag in the car, it was still wrong, but I couldn’t wait any longer, and I just left. I just don’t get it.
  • MK
    Mani Kandan
    Jan 29, 2026
    5.0
    Neatly maintained place
  • JG
    James Griffin
    Jan 25, 2026
    1.0
    First of all it took 12 minutes to receive our order after being told to pull up to a waiting spot so we don't run their order timer up. Secondly this location serves the grossest and most disgustingly greasy breakfast, see pictures. Floppy hash browns dripping in grease that fall apart when you handle them- and look at the bacon they put in your sandwich. For a $30-$40 order we are super disappointed eating what we can from it 🤢

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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