Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior, particularly regarding lost items.
Food Quality
Mixed feedback on food quality; some customers praised fresh and well-prepared meals, while others reported issues with incorrect orders and unsatisfactory food presentation.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported dirty conditions and unkempt areas.
Pricing
Several reviews mentioned rising prices and perceived lack of value for money, with some customers feeling that the cost was too high for the quality received.
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yong shi
Jan 9, 2026
5.0
Nice
CR
Chris Richard
Jan 6, 2026
2.0
Got a “quarter pounder” without the bun. I realize it should look like less because no bun… but it was just sad looking. Literally thrown together. Long wait too. For almost ten dollars I expect more. Disappointed.
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злата
Dec 25, 2025
1.0
On site and maps was told it’s open, but for actual the place is closed
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Alexis Byrne
Nov 20, 2025
1.0
My college roomates boyfriend stopped here after work, exhausted and ready to go home. He left his wallet at this location, without realizing it he left. He called my roommate to see what to do, since he was already forty five minutes out so she called the McDonalds. (November 20th 6 pm) The woman who answered was extremely rude and told her that she would not look for his wallet, and that it is not there (how would she know it's not there if she didn't look, also his airtag showed that it was at the store). So I took it upon myself to call this establishment, after overhearing their conversation. The Lady answered and threatened to call the cops, so I told her to go ahead and do so, and that I would be there soon. I then hung up, and got in my car to drive over from Springfield. About ten minutes later, I got a phone call from the lady saying that the cops found the wallet, CONVENIENTLY after I said that I would be there shortly. Not to call her a thief.. but it's a little funny that the wallet showed up after only ten minutes, a cop would not be that fast getting there for a non emergency. This tells me that she had the wallet all along, and never called the police. He did thankfully retrieve the wallet and it's contents, however this situation was ridiculously unnecessary and unprofessional. I hope this worker can use this as a learning experience when she (a probably 45 year old woman) gets a real job not a high school job. I also hope this Mcdonalds can use this as an example when going through the hiring process to better screen possible employees.
ES
Emily Savage
Nov 20, 2025
1.0
I would leave zero stars if I could. Customer service is HORRIBLE, completely unprofessional and rude over the phone. A member of my group lost a wallet and we realized once we were far away. We called, the initial call was ignored. Our second call was answered by a very abrasive woman who refused to acknowledge the missing wallet, was incredibly rude when we explained where we sat and asked for her to look as we made our way back to arrive. She hung up the phone on us and another member of the group called hoping to get some sort of assistance. The same woman answered, threatening to call the police if we came back again concerned about the missing wallet. As a past employee- This is not the McDonalds standard and I am incredibly disappointed in the people who they hire as “managers”. The wallet still hasn’t been found regardless of us KNOWING it was left there and I sincerely believe the abrasive phone woman took it. Do better and McDonalds do better with who you hire. I will NEVER return as long as that woman is working there.
What are the delivery hours at McDonald's in Westboro, MA?
Delivery is available Monday to Thursday from 5:00 AM to 10:30 PM, Friday and Saturday from 5:00 AM to 11:30 PM, and Sunday from 6:00 AM to 10:30 PM.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, the McDonald's in Westboro has a drive-thru open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to midnight, Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What convenient services does this McDonald's offer for pickup and delivery?
This location supports curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online from this McDonald's?
You can place an order online via their delivery URL: https://mcdonalds.order.online/business/-5579 or by using the McDonald's app available on iOS and Android.
What payment options are accepted at McDonald’s Westboro?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What are the regular in-store hours for McDonald’s in Westboro?
The restaurant is open Monday to Thursday and Saturday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.
Are there any nearby apartments or residential complexes near McDonald's?
Yes, Park Village West, an apartment and condominium complex, is located nearby. Customers visiting McDonald's can easily find accommodation in this area.
Are there any nearby restaurants customers might want to visit before or after McDonald’s?
Nearby restaurants include The Chateau Restaurant, an Italian restaurant, and Naked Fish Woodfire Grill, both good options to explore around your visit.
Is there a nearby transit or parking option to help customers visit McDonald’s?
While public transit details are not listed, there are multiple nearby landmarks and businesses such as Park Village West apartments and various real estate agencies which may offer parking or easy access to McDonald's on East Main Street.
Does McDonald’s in Westboro offer any loyalty or rewards programs?
Yes, McDonald’s offers MyMcDonald’s Rewards where you can earn points for free food. More info can be found at https://www.mcdonalds.com/us/en-us/mymcdonalds.html
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