Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in West Springfield, MA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s West Springfield, MA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,071 reviews
5 stars
467
4 stars
230
3 stars
132
2 stars
59
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and concerns about food safety.
Pricing Concerns
Customers frequently mentioned deceptive pricing practices, including mandatory upcharges and discrepancies between advertised and charged prices.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and malfunctioning soda machines.
Positive Experiences
A few customers praised the friendly staff and quick service during their visits, indicating that not all experiences were negative.
- LCLuis CJan 3, 20261.0Cave here for two biggie bags and with no notice they were upgraded to large so when I ordered one more item av number 1, my bill was 34 dollars. No one asked for large, it was just a forced onto me.
- MPMichael PeretDec 30, 20251.0There were no other customers at the time I went but I had to wait 5 mins at the drive through because they had to "count the register drawer". When I got to the window I was told they were out of chicken tenders. Since I already placed the mobile order and pre-paid ,I asked what I could get that would equal what I paid ($6) and got a black stare and "I don't know, just get anything"
- AWAsh wellingtonDec 27, 20251.0Placed an online order and when I came to pick it up they tried to hand me the wrong order. Then they said they accidently gave it to someone else and said theres nothing they can do. I paid for food and because their employees are incompetent I dont get my food that I paid for. Had to get loud with them to get my food. They are rude and have an elementary level education in there. Edit to update: they made my food. Got home, they gave me the wrong food. Someone close this terrible location
- DBD BossDec 24, 20251.0Worst service I ever seen on 12/24/25 1:30 AM employees don’t care about their customers making them wait for 15 min in a drive through laughing on the other side of the intercom because “ they have a lot of orders “
- KMkyle MDec 3, 20251.0The past 3 times I've tried to use the drive through they claimed that "they are not taking orders at this time". Confusing because your hours say that you are open. Looking at other reviews, it seems like I am not the only one that notices how sketchy this place it.
Frequently Asked Questions About Wendy's
Is 644 Riverdale Street Wendy's still open?
Our apologies, this particular location is temporarily closed. Please check back soon for more updates.
What are the operating hours for the drive-through at Wendy's on 644 Riverdale Street?
The drive-through is open Monday through Friday from 7:00 AM to 3:00 AM, and on Saturday and Sunday from 8:00 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, the West Springfield Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, delivery is available where offered, and takeout is also offered. You can order via the Wendy's app or at order.wendys.com.
What payment methods does Wendy's at 644 Riverdale Street accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy's location on Riverdale Street for questions or feedback?
You can call (413) 276-6512 directly, or reach the Customer Care team via the Wendy's Contact page or the Customer Satisfaction Survey online.
Are there any nearby fast food restaurants to Wendy's on Riverdale Street?
Yes, Arby's is a nearby fast food restaurant where you can consider alternative or additional dining options.
What dining options are near Wendy's if I want a sit-down breakfast or brunch?
IHOP is nearby and serves breakfast and brunch in a sit-down setting, a good option before or after visiting Wendy's.
Are there any nearby automotive services to Wendy's on Riverdale Street?
There are several nearby automotive dealers including Bertera Mitsubishi, Bertera FIAT, Balise Mazda, and Bertera Subaru, useful if you need car services near your visit.
Does this Wendy's location offer dine-in and drive-thru services?
Yes, this Wendy's location offers dine-in, drive-thru, delivery where available, but no curbside pickup.
Where can I find nutrition and allergen information for menu items at Wendy's?
Nutrition and allergen details are available online at Wendy's menu website, in their mobile app, and as a nutrition poster at the restaurant, with crew assistance available.