Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,062 reviews
5 stars
464
4 stars
230
3 stars
131
2 stars
59
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times and lack of service, with many leaving without placing orders due to staff ignoring them.
Food Quality
Many reviews highlighted issues with food being served cold, undercooked, or incorrect orders, leading to dissatisfaction.
Pricing Concerns
Customers expressed frustration over being upcharged for larger sizes without consent and deceptive pricing practices.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.
- ABAlex BloomNov 5, 20251.0They are advertising an $8 meal as pictured on their front windows, but they are charging $10 for this exact meal. The manager Jada said there is nothing they can do and that they don’t offer it for $8, so why are you advertising it for $8
- VSVicki SullivanOct 25, 20253.0Dirty tables, one of the soda machines was almost out of everything, the other soda machine was broken, no plastic forks or knives to eat with.
- ACAmir and Eugene Fun channelOct 21, 20251.0I was in this store on 10/21/2025 around 5:30 pm. There was a gentleman in front of me with three young boys, no one took his order after waiting 10 minutes, the crew was walking in and out, eye contact was given more than once, still no service, he left with his children without food. I, proceeded to wait another 5 minutes or so, and nothing, finally, I asked “If anyone was going to take my order”? 2 crew members behind the counter looked at each other and the young woman said, “You have to give me a second” I also left without placing an order. When I was leaving the back door by the drive-thru was open and 3 crew members were smoking outside! Not, to mention the music was blasted in the front!
- MRMike ROct 13, 20251.0The whole wendys sucks .they don't use their drive thru .make you stand in line also this Wendy's upcharges their meals there is no small medium and large it's automatically large. Which defeats the purpose of going to Wendy's if you were trying to get something cheap.all in all the place should be shutdown for lack of caring about the customer.. zero stars .
- LMLia MoralesOct 9, 20251.0Worse Wendy's in the area. we went once to the drive through for some frostys. they told us we had to go inside to order. we waited like 10 minutes to order and then like 20 for our frostys . obviously more staff needs to be hired. absolutely awful experience. do better Wendy's corporate and make sure your restaurants have proper staffing! it's stressful for them too I'm sure.
Frequently Asked Questions About Wendy's
Is 644 Riverdale Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in West Springfield, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter West Springfield, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (413) 276-6512.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 644 Riverdale Street Wendy’s serve breakfast?
Yes, this Wendy’s location in West Springfield, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's on 644 Riverdale Street?
The drive-through is open Monday through Friday from 7:00 AM to 3:00 AM, and on Saturday and Sunday from 8:00 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, the West Springfield Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, delivery is available where offered, and takeout is also offered. You can order via the Wendy's app or at order.wendys.com.
What payment methods does Wendy's at 644 Riverdale Street accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy's location on Riverdale Street for questions or feedback?
You can call (413) 276-6512 directly, or reach the Customer Care team via the Wendy's Contact page or the Customer Satisfaction Survey online.
Are there any nearby fast food restaurants to Wendy's on Riverdale Street?
Yes, Arby's is a nearby fast food restaurant where you can consider alternative or additional dining options.
What dining options are near Wendy's if I want a sit-down breakfast or brunch?
IHOP is nearby and serves breakfast and brunch in a sit-down setting, a good option before or after visiting Wendy's.
Are there any nearby automotive services to Wendy's on Riverdale Street?
There are several nearby automotive dealers including Bertera Mitsubishi, Bertera FIAT, Balise Mazda, and Bertera Subaru, useful if you need car services near your visit.
Does this Wendy's location offer dine-in and drive-thru services?
Yes, this Wendy's location offers dine-in, drive-thru, delivery where available, but no curbside pickup.
Where can I find nutrition and allergen information for menu items at Wendy's?
Nutrition and allergen details are available online at Wendy's menu website, in their mobile app, and as a nutrition poster at the restaurant, with crew assistance available.