Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,289 reviews
5 stars
483
4 stars
301
3 stars
187
2 stars
85
1 star
233
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items.
Customer Service
Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service.
Food Quality
Customers frequently mentioned cold, stale, or poorly prepared food, with some noting that items were not fresh.
Wait Times
Long wait times were a common complaint, with many customers experiencing delays in receiving their orders.
Cleanliness
While some customers noted cleanliness in the dining area, others pointed out that the establishment needed better upkeep.
- LSLucas Falcetti (SpaceAce)Oct 17, 20253.0I ended up having multiple things wrong on a 3-item order, and the person making it didnt even know what one of them was, and had to ask me. It ironically ended up being the only item that was correct. Some more training is needed it seems. Shame, because this wendys is usually better than the rest
- AMAudrey MacomberSep 30, 20251.0I paid 49 bucks for the order I placed let me say that first. So I ordered the misfortune meal didn’t even include the dipping sauce or that darn spoon, they also forgot my fries. I also ordered the Asiago chicken sandwich and they gave me a classic chicken. Old tomatoes old lettuce old pickles nothing fresh about this place at all. Their employees are clearly careless when it comes to to the customers!!!!
- JEJosue EscobarSep 29, 20254.0I been here a few times. Most of the time the food is good
- CDCooper DeaneSep 25, 20251.0Couldn’t get the order taken correct run about new idems that are available. Was sworn at for wanting a picture of a idemized receipt in front of a child. Cashier has no clue what she was doing nor knew the menu
- VMVictoria MoynahanSep 18, 20251.0For some reason every time no lie every single time I go here I order the same thing one of those items is a chocolate brownie batter frosty that for some reason they make vanilla every time like it’s so bad at this point something so small and you can’t follow that plus they steal and over charge for food it’s happen to me 3/4 times now
Frequently Asked Questions About Wendy's
Is 288 Park Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in West Springfield, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter West Springfield, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (413) 276-6426.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 288 Park Street Wendy’s serve breakfast?
Yes, this Wendy’s location in West Springfield, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 288 Park Street currently open?
Yes! This Wendy's location remains open and committed to serving customers with quality food every day.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to 3:00 AM, and on Saturday and Sunday from 8:00 AM to 3:00 AM.
Does this Wendy's serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website for this location.
What payment options are accepted at Wendy's 288 Park Street?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online for delivery or takeout at this location?
Yes, you can place orders online for delivery or takeout through their website or mobile app.
How do I contact Wendy's 288 Park Street with questions or feedback?
You can call (413) 276-6426 directly, use their Customer Care live chat, call 888-624-8140, or complete their Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available online on the Wendy's menu website, mobile app, and posted in the restaurant.
Are there nearby places of interest close to Wendy's at 288 Park Street?
Yes, nearby are Allegiance Trucks (truck dealer), Pioneer Spine and Sports Physicians (medical center), and Delaney's Market West Springfield (supermarket). Customers can combine errands or visits with their Wendy's trip.
How can nearby banks such as M&T Bank, United Bank, and KeyBank be useful during a visit to Wendy's?
If you need to handle banking while visiting Wendy's, these nearby banks offer convenient financial services minutes away.
What public safety or health services are close to this Wendy's location?
West Springfield Fire Department and Pioneer Spine and Sports Physicians are nearby and can provide emergency, fire safety, or medical services if needed.