Business Details
About
Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in West Springfield off of Riverdale street and Wayside Ave by the Express Inn and Springfield Inn.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsAvailable
Location
Hours
Reviews
4.2
2,499 reviews
5 stars
1,445
4 stars
544
3 stars
220
2 stars
130
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Quality
Service experiences varied widely; some customers praised attentive and friendly staff, while others reported long waits and unprofessional behavior.
Food Quality
Food quality received mixed reviews; while some enjoyed their meals, others complained about overcooked or poorly prepared dishes.
Cleanliness
Several reviews noted cleanliness issues, particularly in the bathrooms and dining areas, impacting overall dining experience.
Management Issues
Customers expressed concerns about management responsiveness and staff training, particularly during busy times.
Positive Experiences
Despite negative feedback, many customers highlighted exceptional service from specific staff members, contributing to positive dining experiences.
- JAJimmie AllenNov 16, 20255.0I was very happy to have the entire order delivered. I’m always happy to order from you but after a hard day’s work the delivery not having everything hurts.
- CDCameron DunhamNov 14, 20255.0Came here for dinner with my boyfriend, his brother and our friend. Our server Pam was absolutely amazing, down to earth, frequently made sure our food was good, or if we needed anything. Our food and drinks were excellent. Pam was nothing short of outstanding. The four of us were very satisfied. Definitely will be returning in the future!
- MPMiranda PNov 12, 20255.0All of the staff were very friendly even though it was very busy. The steak was cooked to PERFECTION. Caesar salad is always the way to go.
- JGJohn GilchristOct 28, 20255.0It has been over a decade since I have eaten at Outback steakhouse and unlike all the other restaurants that I used to eat at, it has not gotten down in either food quality or service. The salad dressing was still homemade. The potato soup was still homemade, tasted just like it used to and the steak was excellent. Our server Nicole was fantastic as well. Great evening. Great steak. Great price
- RSReily SOct 23, 20251.0Need better staff i saw a staff member doing coke in the back when i went to park than on top of that in the ladies room got staff members smoking pot in there the staff very unprofessional please dont go here with your family let alone children there food was nasty watch employee pick at her nose and touch my food there sliver ware they dont wash it i saw a girl rolling sliver ware and she was cleaning it with just a rag and they was dirty nasty i ask the girl if i can take a picture of them and i asked if they washed them and she said they dont really wash them that go that why we use rags just no nasty placeee than the poor girl who was cleaning the sliver ware got yelled at by a manger because she wasn’t moving fast enough to the front but she had 3 big buck of sliver ware to clean and to do by her self there should have been a manger helping if you had to ask me just terrible experience
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the regular opening hours of Outback Steakhouse in West Springfield?
Outback Steakhouse is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse offer happy hour specials?
Yes, happy hour is available every day from 4:00 PM to 6:00 PM at Outback Steakhouse.
Can I order food for delivery or pickup from Outback Steakhouse West Springfield?
Yes, you can choose in-store pickup, curbside pickup, delivery, same day delivery, or no-contact delivery services.
Where can I find the menu and place an order online for Outback Steakhouse West Springfield?
You can view the menu and place an order online at https://www.outback.com/order/menu/west-springfield
Does Outback Steakhouse in West Springfield accommodate gluten-free dietary needs?
Yes, they offer several gluten-free menu items. You can view details at https://www.outback.com/nutrition/gluten-free
What payment options are accepted at Outback Steakhouse West Springfield?
They accept American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa.
Is there a bar onsite at Outback Steakhouse West Springfield?
Yes, Outback Steakhouse has a bar onsite serving liquor, cocktails, beer, and wine.
Are children and families welcome at Outback Steakhouse West Springfield?
Yes, the restaurant welcomes children and families, offers a children's menu, high chairs, and accessible restrooms.
What nearby hotels are close to Outback Steakhouse in West Springfield for visitors?
Nearby hotels include Knights Inn West Springfield, Express Inn, Springfield Inn, Super 8 West Springfield, and Super 8 by Wyndham West Springfield/Route 5, convenient for guests planning a stay.
What nearby entertainment options can I visit before or after dining at Outback Steakhouse West Springfield?
You can visit Westspringfield Cinemas for movies or enjoy a drink at nearby bars like Piccadilly Pub and Taphouse Grille.
Are there fitness facilities near Outback Steakhouse West Springfield?
Yes, CrossFit Rift Valley, a gym and sports venue, is located nearby for fitness enthusiasts.