Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1268 Riverdale Street in West Springfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,741 reviews
5 stars
1,042
4 stars
435
3 stars
131
2 stars
44
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about rude service and long wait times.
Food Quality
The quality of food received mixed reviews; some customers enjoyed the burgers and fries, while others reported issues with soggy fries and incorrect orders.
Cleanliness
Feedback on cleanliness was inconsistent, with some customers noting a clean environment, while others described it as filthy.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect orders.
- MGMaureen Grinnell6 days ago2.0Five Guys used to be great a long time ago. The burger did not taste fresh and the fries tasted like the oil was old. Over $29 for a little burger, a little cheeseburger, a little fry and a large fry. The cheeseburger was soggy. No thanks! There are so many better options. I also used the lady’s room and the smell was awful. No need to hear a generic comment from the owner. There are enough poor reviews that something should be done. The founders of Five Guys would be sad and angry.
- HLholly lopeJan 5, 20265.0Busy night but the staff remained calm and polite. Ordering was actually enjoyable as the manager was amazing. He had the location looking RIGHT.
- HMHidekel MedranoJan 1, 20261.0Pedí una comida q las 9:30 u ya estaban limpiando cuando el sitio cierra a las 10 🤌🏾😒
- MHmarianne howardDec 31, 20253.0did door dash .cheeseburger fine but fry order was just dumped into delivery bag no container
- JAJamie AlvarezNov 17, 20255.0I called to place a pick up order in a rush and Joselyn was awesome really appreciate her customer service,did I mention I was aggravated and was snippy with her but she did great thanks much
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does the Five Guys location in West Springfield accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining in and delivery at Five Guys in West Springfield?
The restaurant is open daily from 11:00 AM to 10:00 PM for dine-in. Delivery is available daily from 11:00 AM to 9:30 PM.
Can I order Five Guys food for delivery or pickup online?
Yes, you can order for delivery or in-store pickup online through the Five Guys website or their app.
What payment methods are accepted at Five Guys in West Springfield?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this Five Guys restaurant offer gluten-free and vegetarian options?
While some products contain gluten such as buns and hot dogs, sandwiches can be ordered without buns or as wraps. Vegetarian options include the veggie sandwich which is a mix of peppers, onions, and mushrooms.
Is Five Guys in West Springfield family-friendly?
Yes, this location welcomes families and offers a children's menu as well as high chairs.
What special items or limited-time offers are currently available?
The coffee milkshake is back for a limited time at this location.
What notable nearby places can I visit before or after dining at Five Guys?
Nearby you can visit several places including Hooters for sports bar dining, Total Fitness Equipment for gym activities, and Donut Dip Inc. for baked goods and donuts.
Are there convenient transit or travel services near Five Guys to help customers get here?
Yes, nearby services include Hertz car rental, Thrifty Car Rental, and World Wide Travel, which can assist customers traveling to the area.
Can I find accommodations close to the Five Guys location in West Springfield?
Yes, nearby hotels include the Red Roof Inn and Residence Inn by Marriott West Springfield for convenient lodging options.