Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1268 Riverdale Street in West Springfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,733 reviews
5 stars
1,039
4 stars
434
3 stars
130
2 stars
42
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting them as delicious and well-prepared, though some reported issues with freshness and incorrect orders.
Service Issues
Multiple reviews highlighted poor customer service experiences, including rude staff, slow service, and incorrect order fulfillment.
Cleanliness
Feedback indicated that cleanliness was inconsistent, with some customers noting dirty tables and facilities.
Staff Friendliness
While some reviews mentioned rude employees, many customers appreciated friendly and helpful staff members.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received, with some expressing disappointment over value.
- JAJamie AlvarezNov 17, 20255.0I called to place a pick up order in a rush and Joselyn was awesome really appreciate her customer service,did I mention I was aggravated and was snippy with her but she did great thanks much
- VGVincent GarofoliNov 15, 20255.0Very clean and efficient with excellent customer service.
- KPK PetieNov 5, 20252.0The fries were warm and limp the burger warm . Not what we are use to from a 5 Guys.
- TMTracy McPhersonNov 5, 20255.0Mmmmm...I had the bacon double cheeseburger and it was incredible! Great taste and flavor and the hamburger patties were perfect! I also had one of their shakes and it was delicious! Not a thinned, watered down shake like other places. They make these real! Fries were very good too! I had the regular and the Cajun fries and they were perfect! Recommend this place if you want an awesome fast food burger!
- SQSebastian QOct 6, 20251.0I love theirs burgers but I had a bad experience on September 19 at 9:45pm (I know they close at 10 but It was more customers in the store) The guy that took my order was agitated because of course he wanted to leave early, and because of that they incorrectly put bacon in both of our burgers that we could not eat because we are Halal, not cool. Its better to stop accepting orders 30m before closing than doing this to customers
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does the Five Guys location in West Springfield accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining in and delivery at Five Guys in West Springfield?
The restaurant is open daily from 11:00 AM to 10:00 PM for dine-in. Delivery is available daily from 11:00 AM to 9:30 PM.
Can I order Five Guys food for delivery or pickup online?
Yes, you can order for delivery or in-store pickup online through the Five Guys website or their app.
What payment methods are accepted at Five Guys in West Springfield?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this Five Guys restaurant offer gluten-free and vegetarian options?
While some products contain gluten such as buns and hot dogs, sandwiches can be ordered without buns or as wraps. Vegetarian options include the veggie sandwich which is a mix of peppers, onions, and mushrooms.
Is Five Guys in West Springfield family-friendly?
Yes, this location welcomes families and offers a children's menu as well as high chairs.
What special items or limited-time offers are currently available?
The coffee milkshake is back for a limited time at this location.
What notable nearby places can I visit before or after dining at Five Guys?
Nearby you can visit several places including Hooters for sports bar dining, Total Fitness Equipment for gym activities, and Donut Dip Inc. for baked goods and donuts.
Are there convenient transit or travel services near Five Guys to help customers get here?
Yes, nearby services include Hertz car rental, Thrifty Car Rental, and World Wide Travel, which can assist customers traveling to the area.
Can I find accommodations close to the Five Guys location in West Springfield?
Yes, nearby hotels include the Red Roof Inn and Residence Inn by Marriott West Springfield for convenient lodging options.