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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Just awful..throw the whole Dunkin away at this point…service and wait time just disgraceful
EA
Emily Arnold
Jan 25, 2026
1.0
We pulled into the drive through and nobody said anything to us for 5 minutes. We said, 'Hello?' and someone said, 'It's gonna be awhile.' We asked what that meant and they repeated themselves so we said, '5 minutes, 15 minutes...?' They said "We got a lot of orders."
We didn't bother ordering. The lack of communication and customer service was enough to know that the food and experience was going to be bad.
MK
Mike K
Jan 24, 2026
2.0
Extremely understaffed. Need more people on shift. Faster to go to any other Dunkin in the area, including the time it takes to get there.
JG
Jose Gonzalez
Jan 23, 2026
1.0
Slowest Dunkin
PP
Paola
Jan 16, 2026
1.0
Walk-in customers clearly don’t matter here. I stood inside for 10 minutes and wasn’t acknowledged once, while drive-thru orders were nonstop. If you don’t want to serve people inside, just say that
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