Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
597 reviews
5 stars
229
4 stars
105
3 stars
70
2 stars
40
1 star
153
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Management Issues
Several reviews indicated a need for better management and staff training, with complaints about the manager's attitude and inability to handle operations effectively.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, including missing items and wrong food or drink preparations.
Staffing Problems
Many reviews highlighted understaffing as a major issue, leading to slow service and poor customer experiences.
Cleanliness and Environment
While some customers noted cleanliness and good food quality, others reported unsanitary conditions and a chaotic atmosphere.
- KRKenneth RumsonOct 25, 20251.0Literally the worst Dunkin I've ever been to, but the only one fairly close. Order always comes back wrong, and when you try to bring it up to staff, they argue back that it isn't their problem because you 'didn't order correctly'. Like, I'm reading my order off of a note, I'm certain I specified hot, not iced, and you rushed me forward before I could see my full order on the screen. Generally rude and unprofessional staff. Got an entire wrong food item today, again. Every time I go back there, thinking it can't get worse, it does.
- TGTimothy GiacaloneOct 17, 20251.0Absolutely disgraceful. 15 mins before anyone even acknowledged I was there. Ordered a bagel with cream cheese. This is what they gave me lol. What a joke.
- NNNicoleOct 12, 20251.0These girls need some serious training...slow and lazy for real...I was here at 10am in the drivethru..3 cars in front of me...they already ordered..waited 20 mins at the speaker..no greeting no please hold no nothing...decided to leave and go to the dunkin on Main st in agawam..
- BBBig BrоtherOct 4, 20251.0Every time I wasn’t pleasant..workers is so sloooooowly..every time my order is not finished…something must be wrong..can somebody change this supervisor ?..pleaseeeeeee🙏🥺
- MMMadisonSep 30, 20251.0Just went to this dunkin and ordered a small iced cereal milk latte with half oat milk. I order this very often at other Dunkin’s and specifically say the cereal milk is just too sweet for me. At the ordering box for the drive thru the employee argued with me saying they can’t make that for me. I am also a barista so I questioned, “you can’t just make the cereal milk latte but do half oat milk and half cereal milk?” To which the employee said “that would be a different drink” so I said, “ok…. So can you just make that drink??”. As I pulled up to the window to pay, it was left open and I heard/watched the employee complain about my order and make fun of it with the customer inside at the counter. I told the employee that I no longer wanted the drink and left. I don’t like to complicate things for people but I am also a barista and know this is a very simple request that every other Dunkin I have gone to has done. No reason to argue about it then be actively making fun of it while I wait for the drink.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in West Springfield, MA?
Dunkin' in West Springfield is open daily from 5:00 AM to 9:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' provides both delivery and curbside pickup services at this location.
What special holiday drinks are available currently at Dunkin'?
You can enjoy the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What types of food and beverages does this Dunkin' location specialize in?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at the Dunkin' in West Springfield?
Yes, this Dunkin' location has a drive-thru for convenient service.
What nearby stores can I visit after enjoying Dunkin' in West Springfield?
Nearby, you can visit Bob's Discount Furniture and Mattress Store, Dream Decor West Springfield, and Furniture & Mattress Outlet for furniture shopping.
Are there any entertainment or specialty shops close to Dunkin' in West Springfield?
Yes, close by are Five Star Games for video games and hobbies, and Savers thrift and antique store for unique finds.
Can customers combine visits to Dunkin' with other convenient shopping nearby?
Absolutely! You can visit Verizon Wireless Retailer for mobile needs or Pet Supplies Plus for pet products, both located near Dunkin'.
Does Dunkin' welcome families and children at this location?
Yes, Dunkin' in West Springfield welcomes families and children and offers a friendly environment with dine-in, takeout, and drive-thru options.